QAT Analyst (Accessibility Test Analyst) Newcastle upon Tyne, England
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About the job
Job summary
HMRC are designing new systems, products, and processes around our customers to make it as easy as possible for them to connect with us.
Our IT infrastructure is one of the largest and most dynamic in Europe, and we are now one of the most digitally advanced tax authorities in the world.
Chief Digital Information Office runs the IT and Architecture behind tax services which deliver benefits to millions of individual and Business customers.
We are building a team of outstanding people who will create and run these new and improved digital services.
This is a fast-paced environment, but we recognise the value of a work life balance for our people. You will not just be part of a team but a community that supports each other.
Do you have a passion for working in the Assistive Technology area?
Do you want to make a difference?
Then come and join us.
Where it fits with your role, you’ll have the opportunity to work from home for two days per week, or more where the business agrees.
Our new regional centres are high-quality, state-of-the-art buildings that help people to collaborate and work flexibly. They will have high-speed digital infrastructures and up-to-date learning and development facilities.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
As part of the role you will be working as part of a diverse team of Accessibility experts. This role provides an excellent opportunity for somebody to utilise their existing IT skills and knowledge to work in an ever-evolving team with a clear learning path. Within this role you will be support by excellent training and support with a clear learning path to ensure you succeed.
Person specification
Who are we looking for, you will:
- Have demonstrable evidence of a commitment to learning and development who has a desire to grow in the specialism of assistive technology user experience.
- Provide a great customer experience, including engaging with customers with diverse needs.
- Identify and collaborate with key stakeholders both internal and external to HMRC to define test approach and delivery plans. Following review clearly articulate issues identified.
- Work effectively as part of a developing team striving for service excellence.
- Build and maintain close working relationships with our diverse Disability Network Groups.
- Develop your skills (supported by excellent learning) in manual testing techniques as well as technical tools to evaluate products with a proven ability to follow set processes.
- Produce clear, concise, and robust reports always following agreed standards set by the W3C (World Wide Web Consortium).
Essential Criteria:
- Have a good understanding of WCAG (Web Content Accessibility Guidelines).
- Experience in testing with a range of assistive technologies.
- An awareness of HTML, CSS & JavaScript.
- Experience in detailed report writing and ability to articulate Accessibility issues discovered during testing to a range of stakeholders.
Desirable Criteria:
Awareness of:
- Public Sector Bodies Accessibility Regulations 2018
- The Equality Act 2010
- In-built Ease of Access tools or other third-party Assistive Technology tools
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Communicating and Influencing
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and 500 word Personal Statement. Further details around what this will entail are listed on the application form.
The personal statement should say why you want this role, how you satisfy the essential criteria and why you are suitable for it (considering the job description, required skills and experience).
Applicants will be sifted on CVs and Personal Statement.
Interviews will focus on the candidates’ application and their knowledge and experience and two behaviours Working Together and Communicating and Influencing.
Interviews will be conducted using video call technology.
Some travel with overnight stays will be a required.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Equality and Diversity
We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.
We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.
For more information on how we make this happen, review this information on our culture and values.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 283435 & vacancy closing date 10/05/2023.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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