Qantas Cabin Crew UK Crew Experience Manager London, England

Qantas Airways Limited

Full Time London, England 22026 - 30000 GBP ANNUAL Today

Job description

Take an opportunity to lead and develop a high performing team of Flight Attendants
Challenge yourself in this multi-faceted and dynamic operational role
Based out of Terminal 3, Heathrow Airport

Our ability to stand the test of time is no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers

Your new role as a Crew Experience Manager to join our Qantas International business will see you focused on leading and managing the end-to-end employment relationship for a team of approximately 160 Flight Attendants and Business & First Flight Attendants.

You will play an integral role in ensuring a continual focus on safety, service and productivity, whilst cultivating a high-performance culture amongst a large, diverse and industrialised workforce. Through effective people management and collaborating with partner areas to act on trends affecting Cabin Crew service delivery/productivity, you will contribute greatly to business plan objectives.

To support our crew during peak periods of our 24/7 operation, you will be required on a 5/7 day rotating roster to ensure visibility of leadership during peak times when our crew are in base and provide support whilst up-line. This is an on-site role working from The Oceanic Suite, Terminal 3, Heathrow Airport.

What you’ll bring to the role:

Proven ability in developing individuals and building effective, high performing teams
Proven communication, facilitation, presentation and diplomacy skills
Highly organised with an ability to handle strategic work and daily administrative tasks.
Experience in working within industrialised workplace environments with case management and investigation experience
Developed business acumen and personal commitment to service excellence
Ability to manage ‘business as usual’ activity while also leading various business projects
Sound judgement, proactive thinking and fit for purpose solutions to meet an ever-changing customer and employee landscape
Great stakeholder management across regions.
Proven ability to motivate, lead and influence others

Our experience lives with our people. We leverage this wisdom through mentoring, providing valuable learning and support for our leaders of tomorrow.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

If you’re ready for a culture that will challenge and excite you, submit an application today.

Please note: We will consider a Permanent or Fixed term opportunity for the right candidate, with the possibility to sponsor.

Applications Close: 10th July 2023

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