qa manager Gloucester, England
Job description
Reference No: 689
Hours: Full-time 37.5 hours a week, maternity cover until September 2024. Or Part-time between 18 and 30 hours per week. (Thursday & Friday working would be essential)
Pay: £21,255 per year (based on full-time 37.5 hours) Part-time hours, salary will be pro rata
Benefits:
25 days holiday, plus public holidays, 1 day extra per year and the option to buy more* + Enhanced pension and sick pay + Death in service benefit + Free subscription to Benenden Cashback plan or Perkbox discounts
Closing date: 13th August 2023
Are you an admin whizz?
Does communicating with a wide range of people not faze you?
Background in Social Care?
Then this could be the right role for you.
We are looking for a Triage & Quality Assurance Administrator to work in Gloucester with our Gloucestershire Community Based Support Housing Team.
We have two roles available:
Full-time 37.5 hours a week, maternity cover until September 2024.
Part-time between 18 and 30 hours per week.
(Thursday & Friday working would be essential)
You will provide:
Support to the team by assessing incoming referrals to ensure all support needs are captured.
A first point of contact for professionals and service users via phone, email and post.
Quality advice and guidance, signposting on housing, benefits, social isolation, and maximising income. Full training is given in this role.
Administrative support including daily reporting via Excel, maintaining an effective records system of cases, monitoring whether quality targets have been met, and general administrative support tasks.
You’ll need to be a confident communicator and have excellent organisational skills. Experience working in a social care setting would be beneficial, but not essential.
The service operates primarily between 9am-5pm Monday to Friday and we are able to discuss flexible working for applicants to meet a healthy work life balance.
You will be required to work mainly from our Gloucester office with some flexibility around working from home.
You will be part of a team of Triage workers supporting the wider team of frontline Support Workers and Managers.
Benefitting from 1-2-1 supervision, a designated training pathway, and working with a knowledgeable, experienced and supportive team, you will have the support in the place to thrive in the role.
Interested? Then we'd love to have a chat. Click the apply button to start your journey.
Please read the attached job description for more information.
Why should you join Caring for Communities and People (CCP)?
Independent charity since 1989, with 270+ staff and 80+ volunteers working together to prevent the causes and reduce the effects of homelessness, family breakdown and exclusion.- Score highly on the Indeed Work Happiness Report and with 4.3 out of 5 star reviews, you can trust that you'll be joining a great organisation.
- Investors in People Gold accredited employer, which means we are truly committed to making the workplace better for you.
- You’ll receive excellent training and support to help you in your role.
- You’ll have the chance to have your voice heard through groups such as: Proud2Be, Green Impact, Health and Wellbeing, Health and Safety and our all-staff meetings.
- If you need support, our in-house Workplace Welfare Manager can help.
- Be a part of an organisation that delivers social value. Please read our latest Impact Report: https://impact.ccp.org.uk/
Are your values aligned with ours?
SPIRIT underlines what we look for in our staff:
Show gratitude and appreciation of others
Demonstrate personal and professional Pride
Integrity is everything
Reflect and learn
Continuous Improvement
Take your best self wherever you go
CCP is committed to equality and diversity, and this means treating people fairly, and providing equal chances while respecting people’s differences, in both employment and the services it provides.
We believe in Safer Recruitment
CCP has a robust Safeguarding Policy. Appointments are subject to satisfactory pre-employment checks. As a charity, we know people make mistakes and we believe in the rehabilitative power of employment and working towards a purpose. Therefore, having a prior conviction will not necessarily prevent you from employment with CCP. Please raise with us if you are unsure.- Please note, that this role is subject to an enhanced check made by the Disclosure & Barring Services, paid for by CCP.
CCP reserves the right to close this advert earlier than the closing date.
Annual Leave entitlement will be pro-rata if you are Part-time. (If you work on a public holiday due to a rota pattern you will be given the time off in lieu). An extra 1-day leave is accrued for every full financial year completed (capped at 5). Purchasing extra holidays is capped at 5 per year.
