qa analyst Plymouth, England
Job description
Care Respect Listen Do the right thing
About the role
We are looking to recruit someone who can work within the Customer Experience team as part of the Quality Assurance function to support the delivery of the Quality & Environmental Management Systems. This includes the internal QA audit schedule, reviewing and capturing operational procedures as required across the business, whilst supporting the retention of existing organisational accreditations and progressing the delivery of new ones. You will be required to follow up on audit actions and recommendations in the interest of supporting continuous improvement across PCH.
You may already be an established certified auditor with an understanding of the ISO 9001 standard for Quality Management and/or ISO 14001 in Environmental Management and looking for a new challenge, or are a looking for a change and are prepared to work towards a qualification in this field to support your professional development.
The successful candidate may also be required to carry out a range of administrative tasks to support the day-to-day functionality of the wider Customer Experience team, including the maintenance and security of information. You will provide accurate statistical information for inclusion in management and committee reporting, whilst carrying out any other duties consistent with the level and responsibilities of the post.
Our ideal candidate for this role is someone who:
- Has demonstrable experience in an office environment and working as a first point of contact.
- Has Experience of Microsoft software (including Outlook, Word and Excel)
- Has an NVQ Level 2 in Business Administration / Customer Service or equivalent.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
- Flexible working opportunities including flexi-time and hybrid working
- Excellent pension scheme with a high level of employer contributions
- Free, fully equipped onsite gym and changing facilities.
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a beautiful and vibrant part of the Southwest
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Natasha Kirkham, Quality Assurance Manager on 01752 388489.
This post is not suitable for job share.
Shortlisting Date: 29th June 2023
Interview Date: 5th & 6th July 2023
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
