Customer Advisor Preston, North West England, England
Job description
Do you have customer service experience, and are you seeking a new job in Preston? Electricity North West is looking for a Customer Advisor to work on 3 months contract, and the role comes with a salary of £23,300 p/a pro rata and excellent employee benefits.
As a Customer Service Advisor, you will ensure all inbound and outbound calls, webforms, etc. within the busy contact centre are handled accurately and efficiently while providing excellent customer service.
In your first few weeks in this Customer Service Advisor role, you can expect to:
- Log and record all customers who report a loss of electricity or a fault, ensuring the capture of key information for the delivery of the customer journey and ensuring all the customers queries are answered
- Maintain data cleansing activities and update customer records as required
- Identify customers who may be eligible for sign up to the Extra Care and Business register.
To apply for this Customer Service Advisor role, you will need good customer service and problem-solving skills. You will also require good communication skills, empathy and a can-do attitude. In addition, you should have excellent active listing skills, and previous contact centre experience is desirable.
We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes an annual bonus scheme, 25 days annual leave increasing with length of service, an employee rewards portal offering discounts on many well-known brands, a market leading contributory pension scheme, employee assistance programme and opportunity for professional development through our L&D function.
Please get in touch with Electricity North West today to apply for this seasonal Customer Advisor position in Preston. We're looking forward to meeting you.
We’re champions of the North West, and we’re proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.
