PX Hub Administrator Watford, East of England, England
Job description
We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you.
We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.
Here at ASOS we like to do things differently, and that includes our people agenda. We are the People Experience team, not just ‘HR’. Our mission is to ensure that the ASOS people experience is like no other. An experience that ASOSers love, where they learn, where they collaborate, where they embrace change and where they can be authentic, brave, creative and disciplined in everything they do.
As PXHub Administrator, you will put the customer at the heart of everything you do. You will be the first point of contact in PX for our ASOSers, managing queries into our PXHub inbox and onboarding new starters. This role will suit an existing HR administrator who can effectively prioritise and problem solve, whilst applying your HR knowledge to successfully resolve queries. We are looking for someone who has a keen eye for detail and is continually looking for ways to improve processes. You will enjoy working in a fast paced, entrepreneurial environment while supporting our ambition to become the number one destination for fashion loving 20-somethings globally.
This role reports to the PXHub Advisor and will focus on delivering an excellent level of service to our ASOSers.
Key Responsibilities:
- Manage and effectively respond to queries from our ASOSers in relation to all aspects of the employee lifecycle, prioritising urgent queries as they are received into our centralised PX Hub inbox
- Be customer-centric in how you respond to our ASOSers queries, applying the relevant process and/or policy to reach accurate and timely resolutions
- Maintain accurate employee records and action transactional requests on our HR System (Workday) from our PX teams
- Work in partnership with the PX Partnering team and Centres of Excellence, providing feedback on trends, insights and escalations on a regular basis ensuring the relevant teams are notified every step of the way
- Manage and track new starters and leavers, taking full ownership of these processes ensuring all compliance checks are completed, including right to works, contracts, discount codes maintained and accurate audit trails kept for payroll purposes
- Assist and work in partnership with our payroll team to ensure the relevant documentation is captured for new starters and leavers monthly, completing checks and validations in line with critical payroll deadlines
- Ensure that month end system changes are made in a timely manner to ensure other processes run to required deadline
- Create and maintain accurate employee files, ensuring we are compliant with GDPR principles
- Always ensure the on-going accuracy and maintenance of HRIS data.
- Ad-hoc reporting as requested by PX Partners, PX Teams and other stakeholders
- Liaise with PX Systems to manage any new requests or changes to automated processes, ensuring that all changes are made in line with relevant controls
- Responsible for working with the PX Advisor and PX Partners to ensure the on-going accuracy and maintenance of standard letters and contracts at all times
- Manage and record all absences, providing policy advice to ASOSers who are looking to explore Family Friendly policies and processing Company Sick Pay, SSP & AWOL accurately
- Manage external reference requests e.g., mortgages, new employment, tenancy
- Take ownership of your own development, acting as note-taker in People Relations meetings where appropriate e.g., disciplinaries
- Proactively look for ways to continuously improve processes, keeping up to date with relevant changes and suggesting new ways to optimise and streamline our processes
- Support any additional inputting and special projects as required by PX Teams
We’d love to meet someone with…
- Previous HR administration experience (desirable), delivering excellent customer service whilst managing a number of conflicting priorities
- Self-starter with a problem solving, initiative driven approach to HR Administration
- Driven and motivated professional with a genuine passion for promoting positive team spirit and a positive ‘can do’ attitude
- Proven IT experience using Microsoft Word, Excel and PowerPoint
- Aptitude for numbers, data input, absorbing lots of information, willing to learn a lot and take on responsibility.
- A whizz at keeping information confidential and 100% discreet
- Methodical, accurate and organised with a strong attention to detail
- Being professional, polite and resilient at all times
- Excellent written & spoken communication skills to provide first-class customer service
- Demonstrate strong time management, highly organised and able to prioritise workload effectively, flexing to the needs of the business
Additional Information
What's in it for you
- Competitive salary, pension, and private medical care scheme
- Performance related bonus
- Flex benefits allowance - which you can chose to take as extra cash, or use towards other benefits
- 25 days paid annual leave + an extra day for your birthday
- Employee discount (hello ASOS discount!)
#LI-LC2
We want our people to be whoever they want to be. That’s why we’re committed to creating a truly inclusive culture at ASOS, but how we're doing it?
Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.
We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter. We’ve also recently been placed 8th in the Inclusive Top 50 Companies Employer List too.
There are safe space employee networks and we host a monthly DEI events series to help support and celebrate all of our people. We are constantly listening to our people, evolving, changing and taking a flexible approach to how we make ASOS truly inclusive.
