purchasing agent Wickford, England
Job description
Call Centre Agents
- £15189.00 - £32000.00 per year + incl salary and generous bonus
At Smith’s we are looking for Telesales Agents and Contact Centre Agents to work in our custom-built Call Centre based in Wickford. The Telesales Agent or Call Agent role is predominantly responsible for outbound calls to our prospective and existing customers to book in sales appointments. The purpose of our Call Centre role is to engage with a prospective customer, to provide further information about our wide range of products and the financial options available, then securing an appointment for the sales team.
To reward this important role, you will be offered a permanent career with us, a weekly salary and easily reached bonus opportunities. There will be opportunities for internal career progression as well as the option to upskill with a professional qualification.
There are a variety of benefits and perks in the group available to you, your well-being is important to us, and we offer your birthday off each year, in addition to a generous annual leave entitlement.
What the Role is
- Developing sales and upselling techniques
- Engaging with prospective customers over the phone
- Securing a sales lead through outbound calls
- Maximising opportunities from call data and overcoming objections.
- Achieving set sales performance targets through excellent products knowledge and services available to the prospective customer
- Maintaining up to date product knowledge
What We Need
- Proven success in a telesales role and the ability to secure leads.
- A passion for talking, rapport building and offering a great customer experience.
- A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience
- Determination to succeed, focus to remain motivated, ambition to progress.
- Excellent communication skills to enhance sales values and drive sales.
- Committed, reliable and professional agents.
- Previous experience in a more senior or supervisory role is desirable but not essential.
What We Offer
- Competitive Salary and Excellent Bonus with earnings potential up to £26k PA
- Internal Progression and Personal Development and Training
- A Wide Variety of Staff Benefits and Perks
- Discounted Staff Purchase Scheme
- 28 Days Holiday, including bank Hols, increasing with service.
Smith’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 39 per week
Salary: £17,383.75-£32,000.00 per year
Benefits:
- Company events
- Employee discount
- Flexitime
- Free parking
- Gym membership
Schedule:
- 8 hour shift
- Every weekend
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
Application deadline: 31/07/2023
Reference ID: Call Centre Agent
Expected start date: 24/07/2023
