National IT Technician Atherstone, England
Job description
For this hands-on technical support role, you'll make sure our infrastructure is in tip-top condition. Because if it's not, we simply couldn't work.
Our National IT teams support Aldi by delivering our system and infrastructure needs. As part of this, you'll be one of our go-to people for first level or project support. It means going above and beyond when needed, but that's what you'd expect. And it's what you take pride in too. After all, the business relies on you.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.
The role of the Network Technician is to work as part of a team to run the assigned department efficiently and accurately and achieve compliance with all internal and external guidelines and regulations.
There will be a need for a mix of hands-on support of network infrastructure as well as liaising with our external service providers and international colleagues.
This is a fantastic opportunity for you to develop within the business and play a key part in shaping the future of Aldi globally. Ready for more? Apply to join #TeamAldi today!
Your New Role
- Provide first and second level support for LAN/WAN/WLAN across 13 Regional Distribution Centres and over 1,100 Stores
- Execute rollout plans in conjunction with International IT, regions and external suppliers as directed
- Support the National IT Specialists in the documentation of existing business processes and workflows
- Identify and implement improvements to processes in consultation with the National IT Manager
- Maintain an understanding of the user requirements and open issues for area of responsibilities
- Test hardware and program updates to verify whether newly implemented requirements and existing functionality operate without errors
- Co-ordinate and direct consultants, contractors, vendors and suppliers as required, including the raising of purchase orders for goods and services
- Make recommendations to the National IT Manager on new technologies
- Perform system maintenance which will occasionally fall outside of normal business hours
- Support and maintenance of systems, conducting daily checks to ensure seamless operation
- You will also be required to carry out any other duties requested of you by your direct line manager
About You
- A basic understanding of Wide Area Network (WAN) technologies, such as routing, MPLS and SD-WAN
- An understanding of Network Firewall Technologies
- Knowledge of Local Area Network (LAN) technologies, especially Juniper and Cisco Meraki
- Has a basic understanding of Wireless LAN technologies, especially, Extreme Wi-Fi (formally Zebra/Motorola) and Cisco Meraki
- Understanding of network cable patching
- Previous experience with, or knowledge of, supporting Wireless LANs (e.g. troubleshooting device connectivity issues)
- Excellent listening, interpersonal and communication skills
- Able to effectively prioritise and execute tasks whilst under pressure
- Has an inquisitive nature, and driven to perform to the best of your abilities
- Keen to take ownership and responsibility whilst working effectively within a team
- Be logical and efficient, with a keen eye for detail
What You’ll get in Return
- Salary starting from £29,680 rising to £33,170
- 5-day/40-hour week, working Monday- Friday, with the opportunity for remote working 3 days per week.
- 5 weeks’ annual leave plus Bank Holidays
- In office flexi-time
- Full training provided
- Pension scheme
- Private employee medical insurance after 4 years
- Company sick pay scheme
- Company maternity, paternity and adoption leave pay after 2 years
- Long service rewards
- Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs.
- Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
If you’re looking for a career that gives you more, apply today!
