purchasing agent

purchasing agent Sunderland, North East England, England

Cactus Search
Full Time Sunderland, North East England, England 65000 - 12.04 GBP ANNUAL Today
Job description

We are looking for an experienced Contact Centre Manager for a fantastic, fast paced, exciting business based in Sunderland.
You will be responsible for overseeing multi - channel Operations for my clients Customer Services Centre, including hiring, training and managing employees in a very customer centric focused business.

With a background contact centre Management and through the effective leadership of a team of managers, the successful individual will have the following responsibilities:

Operational Excellence:


  • Manage the day-to-day performance of the contact centre operations to deliver a best-in-class service.
  • Inspire, motivate & lead your managers and their teams to deliver an excellent experience.
  • Support & Challenge the evolving way of thinking, based on experience, to drive performance.
  • Drive continuous improvement across all services and processes to ensure efficiency.
  • Ensure all KPIs and SLAs are met across all our channels, Phone, Email, Chat.
  • Lead an effective resource planning team, ensuring that resource is fully utilised, and any contact demand is effectively covered.
  • Minimize escalations by ensuring necessary training is provided to all Managers and Agents to be able to handle any concerns raised by our Customers quickly and accurately.

Key skills & experience:
  • Have experience in managing or supervising Customer Services Operations in a contact centre based environment (60 70 FTE).
  • Proven experience of leading a sales and service driven contact centre operation with experience of managing an operation through periods of growth or change and the implementation of new systems and channels.
  • Can prioritise own workload and deliver to tight deadlines, whilst maintaining attention to detail
  • Proven experience managing Resource Planning at an operational level.
  • Strong leadership skills with ability to manage multiple teams and large groups of people

purchasing agent
Cactus Search

www.cactussearch.co.uk
Worcester, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

Phlebotomist
Royal Cornwall Hospitals NHS Trust Truro, England 20270 - 21318 GBP ANNUAL Today

To participate in the provision of a team of Community Phlebotomists in supporting patients out in the community requiring any routine, emergency and elective

Graphics Designer
Worldgate LLC Manchester, England 65000 GBP ANNUAL Today

Managed content calendar across multiple social media platforms. You will also receive other standard benefits like an enhanced pension, medical and life

Greggs Team Member
EG Group Northop, Wales 10.5 GBP HOURLY Today

Hourly Rate: 10.50 above 18 | 7.05 aged 17 | 6.50 aged 16. Hours: Part-Time / Full-Time Hours Available / Permanent. Bonus Scheme: Quarterly Bonus Incentive!

Kitchen Assistant (Weekly pay)
Saint and Sinner United Kingdom 10.5 GBP HOURLY Today

Competitive pay scheme, gratuities & sales bonus incentive. Assist in setting up and closing down the kitchen ready for service or the next trading session.

Tesco Colleague - Customer Service Desk - Skipton
Tesco Skipton, England 11.02 GBP HOURLY Today

Dealing with customer complaints and feedback in a professional manner, always sending customers home happy. Handling products with care to maintain quality and