purchasing agent

purchasing agent Sunderland, North East England, England

Cactus Search
Full Time Sunderland, North East England, England 65000 - 12.04 GBP ANNUAL Today
Job description

We are looking for an experienced Contact Centre Manager for a fantastic, fast paced, exciting business based in Sunderland.
You will be responsible for overseeing multi - channel Operations for my clients Customer Services Centre, including hiring, training and managing employees in a very customer centric focused business.

With a background contact centre Management and through the effective leadership of a team of managers, the successful individual will have the following responsibilities:

Operational Excellence:


  • Manage the day-to-day performance of the contact centre operations to deliver a best-in-class service.
  • Inspire, motivate & lead your managers and their teams to deliver an excellent experience.
  • Support & Challenge the evolving way of thinking, based on experience, to drive performance.
  • Drive continuous improvement across all services and processes to ensure efficiency.
  • Ensure all KPIs and SLAs are met across all our channels, Phone, Email, Chat.
  • Lead an effective resource planning team, ensuring that resource is fully utilised, and any contact demand is effectively covered.
  • Minimize escalations by ensuring necessary training is provided to all Managers and Agents to be able to handle any concerns raised by our Customers quickly and accurately.

Key skills & experience:
  • Have experience in managing or supervising Customer Services Operations in a contact centre based environment (60 70 FTE).
  • Proven experience of leading a sales and service driven contact centre operation with experience of managing an operation through periods of growth or change and the implementation of new systems and channels.
  • Can prioritise own workload and deliver to tight deadlines, whilst maintaining attention to detail
  • Proven experience managing Resource Planning at an operational level.
  • Strong leadership skills with ability to manage multiple teams and large groups of people

purchasing agent
Cactus Search

www.cactussearch.co.uk
Worcester, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

Student Support and Advice Lead
University of Oxford Oxford, England 44414 - 52841 GBP ANNUAL Today

They will develop and improve the provision of the service, identifying gaps in provision and develop creative and innovative models of support provision and

Domiciliary Care Assistant Derby
Right at Home - Derby & East Staffs Derby, England 20000 - 42000 GBP ANNUAL Today

We believe in supporting our staff to carry out their job safely and confidently by offering a flexible working pattern, top rates of pay and full PPE free of

Local Consultation Manager
Transport for London London, England 54000 GBP ANNUAL Today

Degree qualified or suitable alternative or with equivalent experience, preferably in a consultation or project delivery role.

Volunteer Community Panel Member
London Borough of Redbridge Ilford, England 38385 - 47661 GBP ANNUAL Today

You will be working with the Redbridge Youth Justice & Targeted Prevention Service (YJTPS) to reduce the likelihood of children and young people becoming

Cleaner
McDonald's Limited County Durham Today

As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs.