Reception Centre Manager

Job Title: Reception Centre Manager
Location: Plymouth
Compensation: £46,589.00
Role Type: Full time / Permanent
Role ID: SF52541

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Reception Centre Manager at our Devonport site.

The role
As a Reception Centre Manager, you’ll have a role that’s out of the ordinary where you’ll be responsible for the delivery for all Reception Centre Services across DRDL.

Day to day, you’ll oversee the management of 20+ personnel.

• Responsible for the management and service delivery for all DRDL reception centres in line with the MoD reception centre contractual obligations.
• To develop and implement processes with a view to continually improve bringing in efficiencies and effective outputs that are value for money.
• Drive the customer experience and enhance the service delivery to the customer.
• Continually review the facility, collaboratively working together with the customer to ensure a professional and fit for purpose environment.
• Develop and maintain the strategic partnering relationship processes that under-pin the reception centres contract.
• Strive to meet the contractual KPI’s, presenting the detail in a clear vision with the improvement areas highlighted.

Essential experience of the Reception Centre Manager:

• Knowledge of theory and practical aspects of security as applicable to a major company serving the public sector.
• This is a full time role (36 hours) and is based onsite at Devonport Royal Dockyard.

Qualifications for the Reception Centre Manager:

• Management qualification (or relevant experience)
• Lean belt (Green) or experience of change management
• Completed or willing to complete a range of DISA training; security vetting, DART process, security and international visits

The successful candidate must be able to achieve SC security clearance for this role. Will accept BPSS until SC is cleared.

Our Benefits

• Generous holiday allowance
• Matched contribution pension scheme up to 8% of salary, with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International
For over 130 years Babcock International have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing date: 04/08/2023