PSC Team Leader London, England
Job description
PSC Team Leader
- (008408)The Payment Systems and Communications (PSC) team within the Markets Services Division (part of the Payments Directorate) provides operational services to internal and external stakeholders to support the Bank’s core purposes through developing and operating the RTGS (Real Time Gross Settlement) system. Our team’s primary responsibility is running RTGS which lies at the heart of the payment and settlement infrastructure of the UK. The RTGS service supports accounts for banks, building societies, financial market infrastructures, and most recently, non-bank payment service providers, and provides sterling settlement services for Bacs, CHAPS, ICS (cheque clearing), CREST, Faster Payments (FPS), LINK, Visa and Mastercard.
An exciting opportunity has become available to join PSC as a Team Leader, working as part of a small team of three Team Leaders. This is an important and multifaceted coordinator role, giving the jobholder a strong organisational input into the successful working of the team. The primary objectives of the role will be to ensure PSC is sufficiently resourced across work streams and sites on a day-to-day basis (including Out of Hours support), and to plan and track training across the team to ensure coverage.
We have a dynamic team operating across two sites located in the City of London and Essex. The role of the team is very high profile since the reliability and resilience of RTGS is crucial for the monetary and financial stability of the UK. There is an interesting mix of work providing opportunities for you to handle a variety of people management and recruitment responsibilities, collaborating closely with diverse stakeholders. This is an excellent chance to experience these opportunities in a critical team with the potential for long term career opportunities.
Your Role:
- Direct line manager for a number of RTGS system operators
- Managing the rota of staff allocation across PSC. Ensuring appropriate role and escalation cover across our work streams at all times, overseeing leave requests etc.
- Ensuring our hybrid working plans and cover are effective and meet wider needs.
- Managing recruitment and JML (Joiners, Movers and Leavers) processes for PSC as a whole.
- Planning, co-ordination and execution of training (and cross–training) of colleagues, with a focus on RT2 and monitoring of progress against skills matrix.
- Produce competency based system of evaluation of understanding and knowledge retention
- Coordinating the review of task Process Instructions (PIs) and Alternative Processing Plans ( APPs) across the team.
- Learning and supporting the team’s critical processes, which may include out of hours support.
- Analyse and provide timely management information on staff related metrics
- Undertake ad-hoc tasks, projects and analysis as required;
- Working closely with the Technical Specialists to embed operational excellence and a culture of continuous improvement by identifying improvements and making recommendations to improve internal controls and procedures;
- Support, mentor and develop the team’s technical and business knowledge with the help of the Technical Specialists;
People who are successful in this role have the following competencies:
Essential Skills
- Team leadership - previous experience of providing support and coaching to others, and/or acting as a line manager to an individual or team (either formally or informally).
- A collaborative working style, ensuring each member of the team is effectively and appropriately coached and developed within their role.
- Understanding of banking/the payments landscape;
- Ability to influence others to achieve targets;
- Good problem solving skills;
- Inclusive and open with the ability to recognise and handle staff confidentiality in an appropriate manner;
- A proactive self-starter, with excellent interpersonal and communication skills;
- Positive approach to change;
Desirable, but not essential skills
You do not need to demonstrate all of the desirable criteria and it is not expected that the successful candidate will do so. Candidates should have an interest in developing those that they cannot demonstrate and a vision for how they would use the opportunity to learn
- Good IT skills, including MS Office;
- Knowledge of banking/payments systems and software;
- Ability to identify and implement continuous improvements to systems/processes;
What we offer
- Full, structured, on-the-job training in RTGS and all its supporting systems.
- A deep understanding of RTGS and associated systems
- A good work life balance
Additional Information
Further information can be found on the following links
https://www.bankofengland.co.uk/-/media/boe/images/payments/chaps.svg
https://www.bankofengland.co.uk/payment-and-settlement
Successful applicants will be required to work five (seven-hour) days out of seven in a normal working week. This will be mostly week days but can incorporate some weekend working. Where you work a day at the weekend, a day off will be taken in the week either prior to, or following, that weekend. If this cannot be accommodated you will receive an overtime payment instead.
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The Bank values diversity and inclusion – we want to reflect the society we serve better, we want the best people to work for us and we want our workplace to be inclusive. We value all forms of diversity, including but not limited to age, disability, ethnicity, gender, gender identity, race, religion and sexual orientation. One way we support diversity and inclusion is through our staff-run networks, which are summarised here.
We are fully committed to having a diverse and inclusive working environment, and are open to considering how the role might be carried out with flexible working. This role is therefore open to flexible working patterns.
Where a role can be carried out from home, we are working towards colleagues spending at least half of their time in the office, so that we can all benefit from working together in person, while maintaining the flexibility offered by home working. From 6 June 2022, we expect colleagues to spend a minimum of 40% of their working time in the office per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them and their team.
We are also committed to making adjustments for candidates and employees where possible, and have partnered with external expert organisations to support us in this. We are a member of the Disability Confident scheme, summarised here, and people who wish to apply under this scheme should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.
We anonymise applications so hiring managers will not be able to see your personal information when reviewing your submission, including your CV. Please fully complete the application form questions as requested, as any incomplete submissions may not be reviewed.
The Bank of England is a distinctive institution and our rewards are one of the things that set us apart. As well as enjoying a competitive salary you will work in a collaborative, inclusive environment, with a subsidised restaurant, flexible working opportunities and plenty of wellbeing initiatives.
This specific role offers a base salary of circa £39,360 (depending on skills and experience) on a full-time basis.
In addition we also offer a comprehensive benefits package as detailed below. We encourage flexible working & part time working , therefore both salary and associated benefits will be adjusted on a pro-rata basis for part-time colleagues
- A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
- A discretionary performance award based on a current award pool.
- A 7% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note that from April 2023 and for the Benefits year 2023/24, this will increase to 8%)
• Private medical insurance and income protection.
Employment in this role will be subject to National Security Vetting clearance and the passing of additional Bank security checks in accordance with Bank policy from time to time. Further information of vetting and security clearance requirements for the role will be provided to the successful applicant. Further information about how the Bank processes personal data for these purposes, is set out in the Bank’s Privacy Notice at Privacy and the Bank of England | Bank of England.
The closing date for applications is 12th March 2023
