Provider Operations Manager Redhill, South West England, England
Job description
Here at AXA Partners, we give our customers and our people the confidence to progress. We're changing the way the world thinks about insurance, so come and shape the future of our business together. We're a team of technical experts, with diverse skills, experiences and backgrounds. We're the glue that ensures best practice and shared learning is applied across all of our business areas, giving our colleagues the confidence to grow and progress.
We currently have the exciting opportunity for a Provider Operations Manager to join our team based in Redhill, Surrey on a hybrid contract. This role attracts a base salary up to 50k depending on experience.
This role is accountable for the Provider Operations function (part of Network Management). This includes responsibility for provider payment queries and monitoring, and other financial and administrative processes associated with providers and reimbursements. It also helps to drive effective claim and job cost management through effective functional leadership along with the gathering and acting on insight.
DIMENSIONS OF ROLE
- Responsible for leading the Provider Operations team, covering provider accounts payable and other associated administrative roles relating to providers
- Collaborating with the Network Management and reporting functions
- Normal working hours are Monday to Friday (09.00-17.00)
- 3rd party provider contact and internal collaboration
- Be an active contributor to the overall leadership of the Network Management Team
- Collaborate with the Network Managers around priorities, complex provider issues and trends
- To ensure the right framework exists to lead a team settling provider invoices and customer reimbursements within agreed terms and that invoice disputes are addressed and resolved quickly
- To provide balanced feedback, guidance and coaching to the member of the Provider Operations team without Network Management.
- Manage forecast volumes and resource to agreed budgets and productivity measures
- Develop and maintain suitable tracking and reporting on KPIs for the function
- Gather useful insight to support effective cost and provider management and lead on agreed actions
- Ensure a diligent approach to periodic provider rebate processing
- Develop and manage an effective financial recoveries process, agreeing the approach with network managers
- Support the onboarding and offboarding of providers, and associated due diligence steps
- Take care that relevant approvals are obtained relating to financial and contractual matters
- Highlight any potential fraud and have controls in place to monitor the risk
- Adhere to the necessary segregation of duties involving payments to providers
- Ensure a framework is in place covering all processes within the team’s remit to optimise external spend
- Encouraging excellent communications to all job interfaces
- Maintain acceptable levels of quality and data accuracy
- Ensuring that all protocols for the delivery of good service are kept current, compliant with regulation and that they are adhered to.
- Maintain trust and confidence to ensure updates are credible.
- Where necessary , create or update presentations for internal/external senior management
- Collaborate with other departments
Your Profile
Technical/ Functional Knowledge, Skills and Abilities
- Excellent leadership and coaching skills
- Strong numerical skills and understanding of cost control and accounts payable processes
- Good commercial acumen
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Excellent communication and presentation skills
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Excellent organisational and time management skills
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The ability to get things done / deliver results to agreed customer standards
- Influencing skills, you will need to work with several departments to ensure that you support the department in reaching its full potential, so it is essential that you are able to communicate efficiently with each department and demonstrate flexibility in this role.
- Working with external suppliers
Education, Professional Qualifications and Experience
- Experience of drawing meaningful functional and financial insight and delivering value from acting on it
- Experience in leading teams across multiple administrative tasks
- Experience in working with external providers
- Knowledge of cost control processes
- Intermediate level Excel
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary
- Annual company & performance-based bonus
- Contributory pension scheme
- Life Assurance
- Up to 27 days annual leave plus Bank Holidays
- AXA employee discounts
At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process.
We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance.
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