Property Operations Manager Middlesbrough, England
Job description
This is a busy role with key skills and accountability for
- Direct line management of our Welcome Manager, Facilities and Support Service Manager, Volunteering & Community Officer.
- Indirect you will be the on site lead at Ormesby for our ranger, gardeners, Food & Beverage, Collections, and Experience Officers
- All variety of tasks managing compliance, and facilities, visitor welcome volunteering, customer service.
This is hands on as a business operations manager to create a successful visitor business in a thriving established community centred National Trust property in urban Middlesbrough delighting our visitors and creating memorable days.
If you have any questions about this role please contact: [email protected]
What it's like to work here:Ormesby Hall is a green lung in an Urban Landscape, the home of Ruth & Col Jim Pennyman for 400 years, the site consists of a Georgian Mansion, with a stable block set in acres of parkland. The property operations manager will lead and manage the site on a day to day basis reporting into the General Manager of the Portfolio of North Yorkshire & Tees Valley.
What you'll be doing:Being accountable for the day to day management, visitor operations and compliance of the site. Leading the team, creating a positive, inclusive and productive culture and work environment. You will lead for exceptional service, everytime for everyone ensuring a high quality visitor experience across the visitor journey. You will be accountable for meeting operational and strategic KPI’s relating to the property plan and facilitating successful delivery of projects including conservation and infrastructure. You will work with partner organisations ensuring we are delivering on our two clear priorities of Everyone Welcome and Climate Action.
- Who we're looking forExperience in operational management and a customer facing environment
- Leadership skills including coaching, motivation and communication
- Track record of managing budgets, finances, projects and contracts
- Can do attitude willing to adapt, roll your sleeves up and finding solutions
- Knowledge of operational risk and compliance.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)
