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Job description

Description

Up to 42k plus Bonus depending on experience and building capacity.

Monday to Friday only! 28 days holiday plus bank holidays

The Manager is responsible for all aspects of running an efficient, safe, and profitable building whilst focusing on the company's key objective of providing exceptional customer service for new clients and our members.

Requirements

What you can expect as our Manager - Workspace & Community

Creating an exceptional building environment each and every day that supports members personal and professional needs
Accountable for end-to-end member experience at building level ensuring building teams are always exceeding in member experience service expectations. Provide excellent meeting room service and hospitality ensuring all guest and members receive outstanding service. Oversee member on-boarding and off-boarding to ensure a smooth and seamless welcome and departure using the move in and out checklists. Arrange quarterly client catch ups to review service, respond to comments raised and action constructive feedback
Work in partnership with the Portfolio Manager and support with new business viewings and walk ins as and when needed, attend renewal meetings with or to assist in the absence of the Portfolio Manager.
On site team management including arranging daily plans and schedules, overseeing opening, and closing procedures, conducting morning meetings and monthly team meetings. Conduct probation reviews, appraisal meetings, objective setting, managing sickness and absence. Carry out regular one to one meeting with the team, training all new starters on process, procedures and expectations using the 8-week training plan. Manage the building rota incorporating leave and absence and conduct disciplinary/formal investigations as directed by and in liaison with the People team. Responsible for on-site resourcing including conducting interviews for available roles within your building.
Line management and resourcing
Financial awareness
MS Office, in particular Word and Excel
Service Industry/customer facing experience
Extensive member facing engagement and customer service
Previous exposure to HR process adherence and people management
Sets stretching and motivating goals for their team
Champion's Teamwork and collaboration with team and wider business
Benefits
Pension Plans
Life Assurance
Training & Development
Employee Assistance Programme - Counseling
Childcare Voucher Scheme