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Within the Operations & Resilience portfolio, the Manager, Property Operations develops action plans, assigns and directs activities, for all facilities maintenance and grounds and gardens work at the Royal Roads University campus.

Reporting to the Associate Director, Operations and working with a team of approximately 30 unionized staff, the Manager, Property Operations monitors work performance, supervision and coordination of scheduled work related to the following areas:

• grounds and gardens (ranging from horticultural work, maintenance and heritage conservation)
• predicted and preventive maintenance (on the campus and within university facilities)
• minor repairs
• building system upgrades
• contractor management plan
• quality assurance and quality control for the university’s compliance and inspection program
• Manage all work in accordance to delegated financial authority

The Manager, Property Operations provides guidance and direction to staff and external contractors and manages internal and external communication and relationships. The incumbent will ensure that the university meets relevant legislated compliance requirements and maintains a safe campus for all employees, students and visitors consistent with the Royal Roads safety program. In addition, the Manager, Property Operations will ensure that processes are in place to manage and protect the university’s capital assets.

Primary Position Outcomes

• Manages, motivates, schedules and coordinates day-to-day work assignments for the maintenance and grounds and garden teams
• Develops and implements a series of relevant standard operating procedures and safe work practices and where needed, provide action management plans for behaviour, or performance issues with the teams
• Develops and implements a mandatory safety training matrix, ensures pre-job hazard assessments and all relevant safety procedures are followed in accordance to WorkSafe BC directives
• Manages the maintenance team to ensure that predictive and preventative maintenance plans are developed and articulated such that facility, systems and equipment lifecycles are managed proactively
• Manages and coordinates the grounds and gardens team to ensure the campus, including heritage gardens, is kept clean, tidy and safe, and that relevant initiatives such as the tree stewardship program, are in place to promote and support a positive environmental and historic stewardship of the Royal Roads lands
• Manages and coordinates the contract management and compliance program; this program will address mandatory compliance requirements in relation to legislation and accepted industry standards for the maintenance of building systems (mechanical, electrical and other services), and horizontal/utility services (electricity, gas, water, etc.)
• Provides direct support to the development of the deferred maintenance plan by; identifying maintenance, repairs, and minor construction requirements, developing scopes of works, supervising the tender process and calendarizing required work and financial implications, and overseeing quality assurance and quality control
• Utilizes the BCNET program and approved vendors for goods and services and oversees a variety of property management related services, including specialized services for refurbishments, renovations
• Manages the monitoring of contractor performance and compliance in relation to contract requirements, liaising with outside consultants as required
• Provides direct support to the operational plans such as snow removal, hazmat and asbestos inventory and response plans (including a confined space program)
• Manages various budgets and adheres to all financial reporting and tracking responsibilities.

• A relevant post-secondary credential or equivalent (trades qualification, facilities management professional, certified technician or combination of education and experience)
• A minimum of 5 years property or facilities management experience including supervision of unionized employees
• Experience developing and managing goods and services contracts
• Proficiency with computerized maintenance management systems
• Advanced knowledge of preventive and compliance maintenance programs
• Advanced knowledge of Worksafe BC directives and compliance requirements
• Advanced knowledge of the care and maintenance of facilities, related structures, building systems and related equipment
• Knowledge of grounds and site management
• Advanced written and communications skills and the ability to convey complex concepts in clear and concise language to a broad range of stakeholder audiences
• Ability to think critically, make difficult decisions and be accountable for outcomes
• Knowledge and experience with budget planning and management
• Seasoned line management skills with the ability to be a “coach”, inspire support and where needed, manage conflict, amongst matrixed team members in service to the overall portfolio goals
• Well-developed work ethic and attention to detail, an ability to identify and take initiative when appropriate, and when to escalate questions or emerging issues
• Extensive experience managing ambiguity, working in a fast-paced, frequently changing work environment
• Demonstrate positive, professional and engaging approach to work, and the work place

Additional assets will include:

• Sound knowledge of the BC post-secondary system and more specifically, RRU’s mission, vision, business strategy and current program offerings
• Understanding of Canadian, federal heritage designations and facility planning and management requirements
• A recognized project management credential would be an asset for this role
• Proficiency with Microsoft products/software and other technology applications and aptitude to assess and deploy new and advancing forms of technology in routine workflow
• Valid BC Driver’s License