Property Manager Birmingham, England
Job description
We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.
We were the Official Commercial Property Development Provider of the Birmingham 2022 Commonwealth Games that inspired Birmingham. This is our platform to drive developments within the city - with a number of exciting projects near completion including: Birmingham Health & Innovation Campus & Enterprise Wharf.
Job purpose:
This role ensures Bruntwoods high standards and excellent customer service levels are kept throughout its varied commercial spaces. You’ll work across our Birmingham buildings with the support of peers as well as coaching and inspiring facilities and reception based colleagues.
What you’ll be doing:
- You will develop meaningful relationships with your customers, so that we can offer personalised solutions for their needs and deliver exceptional customer experience.
- Work closely alongside our central teams to create spaces and services that allow our customers to grow and flourish.
- Support our customers journey, ensuring that we make things simple and reduce hassle so our customers can focus on what really matters.
- Managing a team of Hosts who fulfil reception duties as well as Facilities Team Members who ensure the highest standards of presentation and function in our buildings. This will be in unison with a peer so you’ll cross over management of a wider team
- Ensure the team on site are living and breathing our Service Mission values.
- Work closely with other Property and Site Managers to effectively improve business processes and support the management of the teams as a collective.
- See opportunities in our buildings, highlighting areas for improvement and driving change
- Recruit like minded individuals to join the Bruntwood Group as well as supporting training and development for employees
- Take ownership of health, safety and risk elements across the buildings
What we’re looking for:
- A customer driven approach is crucial to this role, as developing relationships and accommodating our tenants is incredibly important
- Property Management experience - within any industry where your focus has been customer centric
- Someone who is proud to be part of the developing city of Birmingham, with a motivated attitude to elevate our service even further
- You’ll be a leader, a coach and a team player - able to balance all three when working with colleagues
- Experience in managing risk/health and safety will be a big benefit to the role
- Willingness to be adaptable, in relation to workload and an ever changing environment.
We really believe that if you’re brilliant to work with, you deserve brilliant things in return:
- Flexible hours either side of our core business hours of 10am-3pm
- Agile working, up to 40% of your working week wherever it suits you or your role
- 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity - 26 weeks fully paid leave
- Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
There’s more to discover on our website as well as all the pioneering developments and projects we have ongoing.
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves.
To find out how we put this into practice click here
