Property Management Assistant London, England
Job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are seeking a Property Management Assistant to join a busy and growing team of 35 property managers and 2 other Property Management Assistants. The team manages a portfolio of approximately 3200 properties across London and the number is set to rise significantly during the course of the coming year. We are seeking an experienced assistant to hit the ground running to provide support to the property managers. The role requires excellent organisational skills, the ability to communicate articulately over the phone and in writing and taking a hands-on and proactive approach to the role.
Responsibilities
Sorting and forwarding incoming post that is received through the Property Admin mailbox
Organising and investigating Utility/Council tax bills and debt reminders
Updating the System & Tenant Shop with Check-in and Check-out details, including inventory reports, meter readings and supplier information
Updating Linked Contacts on the system
Send requests to accounts for monthly Council Tax payments for vacant properties
Review void property council tax bills monthly & let accounts know if instalment payments need to be made
Request refunds for overpayments of council tax and utilities as and when received
Respond to query emails from utility providers as and when required
De-register Tenancy Deposits with TDS
Any ad-hoc duties as and when required to support the Property Management team
Provide support for maintenance issues when a Property Manager is on annual leave or off sick
Skills, Experience and Knowledge
Skills
Bi-Lingual – Mandarin speaking is strong preferred
Confident with liaising with applicants via phone, email and letter
Ability to work under pressure with a degree of flexibility and to take control of own workload
Excellent interpersonal skills – good communication between departments and with tenants and applicants is essential
Excellent organisational and IT skills
Experience
Administration experience is required
Experience within a property management/lettings environment is preferred
Behaviours
Agile
Trustworthy
Proactive
Confident
#LI-BW2
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
