Property Administrator Worcester, England
Job description
Job Advert
Job role: Property Administrator
Location: Worcester Office
Hours: Monday to Friday 9.00am – 5.00pm
Salary: £20,000 - £22,000 per annum
As the property administrator you will contribute to our vision of being the UK’s favourite property manager, as recognised by others by:
- Provide a high standard level of customer service to our residents and all visitors to the development
- Act as main point of contact at the front desk
- Assist with on-site deliveries, customer queries and service requests
This role reports to the assistant development manager or development manager and working within a team of up to 10 colleagues.
Main Responsibilities
- Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
- Providing excellent customer services to over 1000 leaseholders and residents.
- Managing the contractors log and the log book for staff coming in and out.
- Raising orders, including working out the correct allocation to the schedule and apportionment and then seeking approval via the ADM.
- Producing block notices and letters for a number of site issues, such as: Breach of Lease, BBQ’s, parking etc.
- Taking minutes when required at Board meetings or site meetings.
- Attending the weekly Monday site staff meetings and end of week meeting.
- Registering staff absences and sickness.
- Printing reports for the ADMs from My Sight system.
- Maintaining the Handyman register of works, place tasks in the log from residents’ calls / emails.
- Any other task to support the administration of the office.
Skills and Experience
- Demonstrable experience of delivering an exceptional customer service.
- Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team
- Efficient in maintaining administration and record keeping electronically
- Demonstrable ability dealing with problems and challenges effectively.
- Good knowledge of Health and Safety regulations.
- Ability to work under pressure deadlines, able to prioritise and manage time effectively.
- Excellent IT skills, social-media awareness and up to date with new technology
Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales, and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.
