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The KYC Transformation team is an integral part of IPB EMEA Client Operations in driving the Change and Transformation agenda. The team runs both major transformation programs, local projects to deliver process enhancements and regulatory change initiatives and in doing so we partner with teams across the bank including Product, Operations, Technology, Crimes Compliance, Task force and the Chief Data Office. We manage project plans and implements solutions to the complex problems faced by the business. We develop cutting-edge processes leveraging Machine Learning, enabling the firm to operate with maximum efficiency, in compliance with regulations. You will also work with leadership teams, across front and operations, as well as other departmental managers, to ensure that the bank's operations run efficiently and effectively.

You will be coached, supported and encouraged to develop other soft and technical skills, and you will have a flexible and collaborative approach. There will be periods that will involve data analysis, meeting documentation and general cross team administrative support. Therefore, a cooperative, enthusiastic and proactive mindset is needed for this role.

Role Responsibilities

• Leadership - oversee meetings and presentations, at the operational and project level; work with program management to help prioritise work across impacted areas.
• Project Management - oversee appropriately sized project workstreams, produce, and maintain project plans, business requirements and adoption plans.
• Stakeholder Management - Identify and influence the key stakeholders required to deliver the project work. Act as an escalation point for wider stakeholder issues to make all parties aware of overall project impact, facilitating management decisions at the earliest opportunity.
• Communication - Ensure all stakeholders are aware and appraised of key developments; maintain living, evolving, documentation to ensure there is clarity of both the current status and next steps. Provide continuous feedback on plan status; ensure information is shared and issues addressed.
• Requirements Definition - Facilitate and actively partake in requirement walkthroughs with SMEs and key business users, obtain, review, and understand project requirements so that you can effectively lead the project, assess risks and issues, actively help solve problems that may arise, and ensure robust solutions are delivered to meet the specified business requirements.
• Risk & Dependency Management - Identify, document, and communicate risks and dependencies affecting deliveries; draft their resolution. Actively identify, manage & escalate Risks, Issues & Dependencies, whilst continuing to own mitigation.
• Change Management - Demonstrate effective controls around the introduction of change and or process improvements. Provide robust change management for the project, ensuring any requirement changes are appropriately impacted, prioritized, and accommodated.

Required qualifications, capabilities and skills

• Project Management Skills: An excellent understanding of project requirements, project delivery process, business analysis, testing success factors, and implementation guidelines. Proven ability to frame projects and establish required governance to move projects forward within a dynamic and rapidly changing environment. Prior use of, and familiarity with, a full range of project management methodologies is required.
• Work Experience: Experience in process reengineering, solution design, project execution and leadership. Prior experience in financial services including partnership with business, risk, operations, and technology groups. Experience in working across different geographies, cultures, time zones.
• Problem Solving Skills & Outlook: Have great attention to detail, a naturally inquisitive approach to problem solving, and a very high quality bar. A motivated, experienced self-starter approach with an excellent problem solving mind-set - ability to lead a positive action orientated approach to define and broker solutions, and resolve conflict across teams. A team player able to work effectively as part of a hardworking, close-knit team. Result oriented attitude. Ability to be flexible, work to tight deadlines and prioritise work.
• Technical skills and product knowledge: Required: Strong PC skills in Microsoft Office (Word, Excel, PowerPoint). Preferred: Signavio, MS Project, JIRA and Monday. A basic understanding the KYC processes and associated KYC systems would be advantageous .

Preferred qualifications, capabilities and skills

• Knowledge of Tableau and Alteryx CORE certification
• Familiarity with Python / SQL, ETL concepts or API Usage

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.