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We have an exciting opportunity for an experienced Project Manager to join us at Ventrica due to continued growth!

Mission:

PMO is a business partner who thinks and acts in a business way, our focus is to support our Customer in the achievement of their Vision and Goals while anticipating, calling out, and helping to solve potential risks.

About the job:

The Project Manager has a clear understanding of what it takes to deliver the mission and objective of the Project, while delivering the stakeholders a unique vision of CX and brand value. The Project Manager is responsible for leading a project from initiation to handover, this includes planning, execution, managing resources, scope management, and risk control.

Key Responsibilities:

• Plan, organise and manage all phases of a project life-cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.
• Takes ownership and responsibility for project budget and timeline, issue management, risks, decisions and the overall success of a project.
• Leads requirements gathering sessions and collaborates with project governance team to document and gain sign-off on all deliverables, including design documentation and user test plans.
• Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behaviour accordingly to succeed.

• Support the formal governance model supplied by the client.
• Recognises environmental or cultural nuances and adapts.
• Track project performance, specifically to analyse the successful completion of short and long-term goals.
• Meet budgetary objectives and adjust project constraints based on financial analysis.
• Manage the relationship with the client and all stakeholders.
• Effective management of Project Risks and Issues
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
• Effective use of Change Management where necessary

Requirements:

Work Experience

• Proven track record (5 years+) in Project Management
• Working closely with clients to deliver Project objectives
• BPO experience (desirable)
• Education
• University/College Degree or relevant experience
• Certifications and Licenses External Methodologies (examples: Agile, Scrum, PMP, Change Management, ITIL)
• Tools and Applications
• MS Office, Project Management Tools (MS Project desirable), Sharepoint

Why Work for us?

• Remote work
• Annual holiday entitlement for full time staff is 28 days (including bank holidays).
• We love sharing UK Wide Retail Discounts
• Health care plan and pension
• We Care about your wellbeing so offer our Employee Assistance Programme
• We have Mental Health First Aiders and provide training for all our managers
• We love to have fun with regular socials
• Ongoing Learning and Development
• We Love our planet, so after probation we will gift you a tree that we be planted in our Ventrica forest, and we will then share how you are making an impact with carbon footprint
• We love our community, so if you raise money for charities, we match it
• We love our Ventrica family, so all new parents receive a welcome pack

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.