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Project Managers are the primary point of contact for our clients from project initiation through to closeout. The Project Manager is responsible for ensuring that projects are carried out to the best possible standards, within relevant timelines, at an acceptable cost and in line with overall company objectives, while meeting client requirements for deliverables. They are responsible for setting and meeting client expectations and communicating project progress to all the stakeholders in the project – the client, sales and the operations team.

Remote, work from home opportunity! Monday through Friday, regular business hours.

Responsibilities

• Provide exceptional service.
• Work with sales to help plan projects and ensure they are scoped in a cost effective manner.
• Attend transition/kick-off calls.
• Oversee status calls with clients and internal resources.
• Take responsibility for all aspects of an individual project once the contract is agreed.
• Deliver projects on time and to budget, and to client satisfaction.
• Provide pricing input related to any project requirements.
• Provide project specific reporting as required by the client and internal stakeholders.
• Develop relationships with appropriate client representatives.
• Work with the Project Office Team to ensure that project documentation is maintained.
• Ensure that project knowledge is shared with other members of the team
• Ensure all project financials are appropriately managed, forecasted and invoiced.

Further role Duties

• Essential Function: Successfully manage complex concurrent projects from project win to completion.
• Desired Result: Deliver projects which meet or exceed client expectations.
• Essential Function: Provide complete and timely communications to KLDiscovery clients ensuring that at all levels of the client organisation, the project status is understood.
• Desired Result : Client expectations are understood by KLDiscovery and the client has an appropriate understanding of project status and futures.
• Essential Function: Provide appropriate work direction to all internal KLDiscovery personnel assigned to execute the project.
• Desired Result: KLDiscovery staff can deliver projects which meet or exceed client expectations.
• Essential Function: Act as a liaison between internal KLDiscovery personnel and KLDiscovery’s client to facilitate successful project completion.
• Desired Result: Information is accurately communicated in a manner that each party can understand.
• Essential Function: Facilitate project meetings and internal communication between KLDiscovery staff to ensure projects are completed correctly and on time.
• Desired Result: Takes ownership and ensures timely completion of action items to maintain project schedule.
• Essential Function: Carry out all appropriate processes and procedures to ensure correct forecasting of revenue and invoicing of client project.
• Desired Result: Correct financial forecast and invoices are made to the appropriate stakeholders.

Experience

• Significant project management experience within Electronic Discovery Reference Model (EDRM) where this has involved extension and ongoing liaison (face to face, phone, and email) with external clients.
• Hands on experience with RELATIVITY e-Discovery review platform.
• Proven ability to lead multiple projects and multiple tasks in a fast-paced environment.
• Must have previous experience of facilitating meetings and following complex/detailed processes.
• Legal/industry knowledge or experience is essential.
• High degree of interpersonal sensitivity to allow building of relationships with experienced, qualified staff and clients.
• Solid written and verbal communication skills – ability to communicate with individuals at all levels.
• Strong ability to work autonomously; identifies and presents solutions; confident decision-making ability.
• Strong attention to detail.
• Technical aptitude and financial appreciation.
• Ability to work effectively within a team environment.
• Degree or equivalent qualification preferred.

What We Offer

• A friendly and welcoming team-oriented environment
• Opportunities for career advancement and growth
• Paid benefits

KLDiscovery Culture

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses;
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact;
• Smart - We use emotional intelligence when working with one another and with clients.

Our culture shapes our actions, our products, and the relationships we forge with our customers. It helps us stand out in an ever-increasing crowd of providers. It is special and it is unique. It is KLDiscovery.

Company Overview

KLDiscovery provides technology-driven services and software to help legal, corporate and government entities preserve, collect, search, analyse, review and produce data to meet legal needs efficiently and cost-effectively. For more information about the Legal Technologies business at KLDiscovery in Europe please visit www.kldiscovery.com

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