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At Trustmarque, our vision is to enable organisations to harness the power of digital technology. For over 30 years, we have helped organisations in the public and private sectors to work smarter, run their business more effectively and unlock the value of their IT investments.

Our mission is to support our customers to buy and use innovative technology to positively impact local communities across the UK. We’re always evolving to keep up with the pace of change – to understand the technology solutions, licensing options and methodologies. Our customers come to us time and time again for collaborative transformation that helps them make better IT decisions for long-term success.

Our people are at the heart of our customer-centric business and we have company values which have been defined by our people – About us – Trustmarque. There’s never been a better time to join Trustmarque, we are growing and investing and you can play your part in influencing the future of IT in the UK.

One of our values is “be diverse and inclusive” because we know that diversity of thought and experience positively benefits our ability to deliver work. We consider all suitably qualified applicants regardless of sex, gender identity or reassignment, race, disability, religion or beliefs, age, or sexual orientation. We recruit and develop our people based on merit and their passion, and we’re committed to creating an inclusive environment that reflects the diversity of the communities we serve. During the application process, you’ll be given the option to share your personal characteristics and data with us. This helps us understand our candidate pool so we can do everything we can to attract a diverse range of people and ensure our recruitment process is fair and inclusive.

Job Summary

To scope, plan, and project manage transformational change throughout Commercial Operations, the Project
Manager will lead the implementation of a change programme in Commercial Operations aligned to the technology
and business strategy through operational change initiatives that will deliver measurable business improvement.
In this post, you’ll leverage your project management experience to deliver significant transformational projects for
our employees and external customers to drive efficiency and deliver on our mantra of ‘being easy to do business
with’. These projects will demand experience of IT project oversight, change and risk management and extensive
stakeholder engagement.

Your will closely with Commercial Operations – Microsoft Operations, Procurement, Sales Support, and Contract
Management – and the Trustmarque Change team, as well as most other key functions and stakeholders across the
business.

Initiating a key project to improve Trustmarque’s delivery of CSP and to build a modern service for the future based
a new operating model and new processes, systems, and technology will be your first major objective.

Accountabilities and main responsibilities

• Deliver small, medium, and large projects, including scoping, planning and delivering a project to
  transform the businesses delivery of Microsoft CSP
• Ensure project principles are applied consistently across Commercial Operations Programme of
  improvement and provide training where required.
• Ensure all projects are sufficiently scoped to ensure delivery success.
• Work with and support Project Boards and others as required. Provide timely reporting of all
  projects and programmes to the Boards and provide strong governance and oversight of all projects.
• Proactively seek out and tackle issues that will prevent the delivery of business benefits in projects,
  facilitating open communication and discussion between stakeholders.
• Undertake trouble-shooting activities on projects as required by analysing the problem and putting
  in place the appropriate corrective action.
• Lead or review the outputs from post-project and programme reviews to look for opportunities to
  improve methods, training and guidance.
• Ensure any required operating procedures are in place during transition and provide governance
  around processes and operating procedures
• Plan and manage resources required for service transition and control budgets
• Ensure any operating processes are robust and communicated to customers and the internal
  operational team

Qualifications and skills

Essential

• Project Management – End-to-end management of initiation, planning, execution, monitoring &
  closure.
• Change Management – Implement change in complex technical environments and matrix
  organizations.
• Communication Skills – Interface with stakeholders up to senior levels
• Stakeholder Management – Negotiate conflicting stakeholders to drive a common objective among
  parties.
• Relationship Management – Build & foster relationships with varied stakeholders.
• Bachelor’s Degree in Computer Science, Project Management or equivalent certification an
  advantage.
• Certification in either PRINCE2, Scrum and PMP is also an added advantage.

Desirable

• AGILE Methodologies
• Bachelor’s Degree in Computer Science, Project Management or equivalent certification an
  advantage.
• Certification in either PRINCE2, Scrum and PMP is also an added advantage.

Values & Behaviours

The individual must be able to demonstrate that they embody the following Trustmarque Behaviour and Values:

• Share Ambitions
• Strive to Improve
• Be Diverse and Inclusive
• Embrace Change
• Demonstrate Integrity

Standard benefits

As well as competitive rates of pay, we offer 25 days holiday (rising to 27), 2 volunteering days and 1 personal day plus bank holidays. We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more.