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Wherever you find ambitious companies investing in their people, you’ll find Learning Pool

Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain to produce positive, long lasting outcomes for our customers.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.

So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch.

The Role

We are continuing to add to our Professional Services team due to business growth. The role holder is responsible for delivering customer learning solutions using Learning Pools suite of Products and Services. You will have responsibility for the delivery of customer solutions, leading kick-off, project planning, configuration and customer communications.

This is a demanding but rewarding customer facing role, working with multiple customers at any given time. You will help to set the standard for the customer experience at the start of their journey with us.

If you enjoy talking to customers and helping them get a great start with our products, you may have the interpersonal skills and communication skills required for this position.

For more information about our benefits and why you should join learning pool, read more here:https://learningpool.com/why-work-for-learning-pool/

Location: Flexible within the UK. The vast majority of our people work flexibly in a hybrid model, working from home with regular attendance at one of our Learning Pool offices (Derry, Nottingham, Oxford, Belfast or Glasgow).

What you will be doing

Roles and responsibilities include:

• Working closely with customers and Learning Pool colleagues to ensure effective and efficient implementation of their learning solution and changes to this solution over time
• Managing multiple projects from initiation through to deployment and handover
• Day to day management of projects using delivery processes to ensure consistent high quality end results
• Recording project status to inform customers and colleagues about progress
• Participate in customer requirements workshops, including setting these up, when necessary
• Engaging appropriate stakeholders in defining and managing customer requirements
• Working across the Learning Pool teams to help deliver solutions, no matter how complex
• Recognising risk to the agreed delivery to the customer, raising any concerns to minimise impact
• Ensure that customers concerns are addressed and escalated where appropriate

Who are are looking for

The successful candidate will demonstrate:

• Customer focus: Everything you do will be underpinned by delivering an exceptional customer experience and ensuring our customers can demonstrate the value of working with Learning Pool - experience of managing a diverse range of customers and delivering excellent service is vital
• A proven track record: You will have previous experience successfully managing projects from inception to completion
• Technical interest: You will have a keen interest in learning about new technologies and the aptitude to learn new concepts quickly
• Exceptional organisational skills and keen attention to detail: You will ensure that you keep tasks on track and take ownership for ensuring Learning Pool commitments are met, with exemplary record keeping
• Communication skills: You will have the confidence, knowledge and skill to facilitate broad-ranging conversations with customers and colleagues
• Stakeholder management: You will display professionalism and confidence in engaging both internal and external stakeholders
• Team-orientated outlook: You will be able to work with the wider Learning Pool team to scope and deliver customer requirements
• Level headedness: You will be calm under pressure, comfortable in navigating change in a fast-moving environment and resilient when facing challenges
• Positive, solutions focused outlook: You will as "What can we do to make this happen?" rather than "I don't know how this would work?"

Although not essential, it would be advantageous to have experience working with the following:

• Project Management understanding: Interest in or knowledge of project management techniques and methodologies
• Learning technology knowledge: Knowledge and experience of working with learning technology (e.g. Learning Management Systems/Learning Experience Platforms)

Working at Learning Pool

With over 450 people across seven offices globally, the Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Great Places to Work for and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. In addition, the Group is the only Strategic Leader offering Lower Total Cost of Ownership solutions in the 2022 Fosway Digital Learning 9-Grid.

Closing date for receipt of applications is 3rd July 2023 at 5pm UK time. If you have any queries about your application, please email [email protected]