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Job description

Fancy working with brave clients that want to be challenged?
Our mantra is about working with clients that dare to be different. That means rethinking the expected and imagining a reality that blows minds and boosts ideas into the stratosphere.

We are looking for an experienced Project Manager with a proven track record of project management and delivery whilst forging beautiful client relationships within the creative sector, to join our team on a fulltime, permanent basis.

As our Project Manager you will ensure that our creative projects are delivered in an efficient manner whilst ensuring that our clients receive the highest standard of service possible. You will be accountable for the delivery of design projects across the full lifecycle, from briefing to completion/handover.

You will be experienced in managing projects and working with a creative team in a fast-paced design agency environment. Your understanding of disciplines such as research, strategy, 2D, 3D and digital design will enable effective communication with both the team and clients alike.

• As the first point of contact for our clients, you will be responsible for all aspects of both account and project management. Key to the role will be managing and assisting clients in a proactive manner, resolve issues and implementing changes that strengthen our client relationships. There will be regular onsite client meetings that will be planned, managed and run by you, however the day to day will be conducted in our office in London. Our client base covers UK, Europe, Middle East and the US.

Roles and responsibilities:

• Onboarding new clients and defining working relationships/patterns
• Project planning: creating programmes of work based on scope,timelines,tasks and deliverables
• Resource planning; running weekly resourcing meetings, booking of resources against programmes of work
• Project management of the full design project lifecycle. Including the clear articulation of the brief/deliverables/timelines to the creative team, organising regular client meetings, managing scope/creep and ensuring projects are delivered on time and within budget
• Working alongside the Business Development team farming further sales from clients; including scoping/writing proposals, tendering/pitching and presenting proposals
• Proactively keeping abreast of our client’s brands to seek out new opportunities, generate new briefs and deliver outstanding work
• To manage emails, WhatsApp groups and chat channels ensuring that both client and TYC team are on top of communications and deadlines
• To manage tracking and reporting of performance to uphold team accountability and promote quality of service
• Keep documentation and record key decisions and meetings
• Escalating issues, proactively resolving problems and making critical decisions
• Proactively staying ahead of the curve on the agency’s specialties and core competencies and offering advice to clients on products or services.

Specific skills required for the role:

As our Project Manager you will have excellent organisation, communication and interpersonal skills, further skills needed for the role are:

• Experience of PM software: such as Harvest, Forecast, MS Project, Excel and Streamtime – Excellent organisational sills
• Excellent communication skills, both verbally and written, across multiple channels (i.e., email, SMS, chat)
• Excellent listening skills
• Positive and problem-solving attitude
• Business and financial acumen
• Ability to explain and describe all elements of a creative proposal/brief
• Ability to act on client feedback and provide meaningful solutions
• Ability to compile and present reports to management
• Ability to identify client needs and act upon new areas for growth and increase sales
• Ability to instill confidence and develop relationships with C-suite clients and important stakeholders across organisational hierarchies
• Ability to thrive in a fast-paced environment
• Ability to work to and within deadlines
• Ability to work across multiple projects, client accounts and sectors.

You’ll be:

• Spirited, adaptable, friendly, diligent and client focused
• Enthusiastic about research, strategy, design and creating engaging brands, spaces and digital experiences
• Passionate about studio life and maintaining a healthy agency culture
• Diplomatic and persuasive in equal measure
• Avid about the creative sector and the world of business
• Driven to provide clients with best-practice insights, innovative ideas and advice
• Naturally collaborative and inclusive management style, thriving as part of a team environment, whether leading or participating
• Calm and confident manner with exceptional people skills
• Ambitious to push the boundaries and challenge the status quo.

What we’ll do for you

In exchange for bringing it every day, we’ll ensure you’ll manage a wide variety of creative challenges, work with Global brands and entrepreneurs, have exposure to many different aspects of the business and continue to learn at every step of the way. We’ll support you and believe in you. You’ll get a strong work life balance. You’ll be involved in all our cultural activities.

And lastly… You’ll be part of an agency whose profits go towards affecting climate, demographic and economic change. At a time where we’re all telling our clients to have a bigger purpose, we’re leading the way and showing others how it’s done.

Qualifications required:

• +8yrs experience of working in a similar creative agency setting as a Project Manager
• Ability to demonstrate expertise in managing multiple, large creative projects. The role is studio based as we are a business built on its culture and collaboration, that said we have adopted a hybrid model which can be discussed post the probation period.

If this sounds like you then please send your CV and portfolio documenting all mind-blowing experience.

Job Types: Full-time, Permanent

Salary: £35,000.00-£45,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, SE1: reliably commute or plan to relocate before starting work (required)

Work Location: One location