project engineer Swansea, Wales
Job description
Do you get IT?
We have an exciting opportunity for an IT Project Engineer / Solutions Expert to join our incredible team in Swansea, UK!
So, who are we? Ever Nimble was previously named the #1 Fastest-Growing MSP globally! We have reached this amazing goal by doing IT a little differently. We’re not your typical IT provider that stays behind a keyboard. Customer communication is important to us, whether face-to-face or over the phone, as we like to integrate into our customer's businesses to truly understand how they work. We connect teams, improve processes and ensure our clients have the infrastructure they can rely on. We have offices in Swansea UK, Melbourne VIC, Brisbane QLD and our head office is based in Perth.
We pride ourselves on keeping our customers informed, prioritising tasks effectively, and taking care, pride, and ownership in everything we do. Our ideal candidate will embrace the strong EN customer support approach and our values.
We also make sure that we are providing the same level of care and support to our internal teams. Ever Nimble officially became certified as a “Great Place to Work” in 2022, and was very recently named in Australia’s Best Workplaces™ in Technology for 2023.
Benefits and perks of being an EN Employee:
- Great work environment and team
- Experienced tech experts to learn from
- Opportunities to grow and develop
- Staff discount on IT Equipment purchased from https://store.evernimble.com
- Rewards and incentives for performance and training
- Opportunities to travel for work
- Extra leave
- Generous Work From Anywhere allowance
- We support flexible working and all roles at Ever Nimble are available as Full time / Part time / Casual / Job Share / School Hours and more
- Regular social events
About you:
- 3 + years experience in an IT support/project role is desirable
- Able to configure hardware, software, systems, networks, WiFi, and servers
- Experience monitoring and maintaining servers and networks
- Experience providing advanced technical support to clients such as IT Managers
- Project Management exposure
- Ability to work independently and manage multiple tasks simultaneously
- Strong problem-solving skills and attention to detail
- Excellent communication skills, both verbal and written
About the role:
- Being a senior point of escalation for the company
- Just focused on project work and solutions design
- Work across multiple projects and technology at the same time
- Work on new emerging technology so we stay at the forefront
- Undertake ongoing certification and training
Customer Service is key:
- Customer confidence; we communicate with our clients in person
- Ability to communicate effectively and efficiently, with the ability to provide advice to non-technically minded customers
- Work collaboratively
- Responding promptly to service issues and requests
- Proactive problem solver with attention to detail
The tech you will be exposed to:
- Microsoft 365
- Azure
- Active Directory
- Server 2019 / 2022
- Fortinet
- Veeam
- Datto (RMM, DR, Networking)
- Firewalls & Networking
- Automation tools
- All types of IT hardware
IT is our jam, and we pride ourselves on helping businesses thrive through honest and smart advice. And yes, often there are cupcakes involved. So, if you get IT and want to know more, click the Apply button.
Job Type: Full-time
Salary: £24,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Store discount
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Swansea: reliably commute or plan to relocate before starting work (required)
Experience:
- IT Project: 1 year (preferred)
Work Location: In person
