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Hybrid (Leeds City Centre and home working)

Competitive salary (dependent on experience) bonus, flexible benefit fund

Due to incredible growth, we are now looking for our next superstar, an IT Project Coordinator to joinour team, reporting to the Head of Professional Services, the Project Co-ordinator is primarily responsible for proactively managing the administration and coordination of sales orders including the sale of engineering time. The Project Coordinators will assist the Project Managers to ensure that the projects are delivered on time, on budget and to agreed quality standards. Scheduling of the technical delivery team to ensure that they are efficiently and effectively utilised, maximising on their availability to deliver. Maintaining a professional and confident approach to deliver exceptional customer service and maintaining regular communication with customers, often in a high-pressure environment.

Why Xalient?

We are an award-winning, global IT consulting and managed services business, specialising in modern, software-defined networking, security and communications technologies, delivering innovative solutions and services to major organisations right across the globe.

Our service portfolio ranges from consulting strategies and assessments through to solution design, deployment and fully managed services, incorporating market-leading technologies in each of our specialist areas.

We have won numerous awards in 2022; one of those being recognised in the Sunday Times one hundred list as one of the fastest growing private companies. We have big plans for 2023 and would love you to be a part of that.

What youll be doing

• Internal customer liaison: Regular customer interaction to ensure all technical needs have been met and escalate technical issues / challenges to the senior engineers, helpdesk, or Professional Services Manager where applicable.
• Technical Delivery Team Scheduling: Scheduling of technical personnel to ensure they are effectively utilised and maximising availability. Maintaining a regular dialog with individuals to ensure knowledge of their whereabouts and job activities to ensure accurate logging in the diary application.
• Approved Sales Order received. Upon receiving Sales Order submission, conduct final review to ensure completeness including billing schedule and wording, approve and set up on Sage where relevant including Budgets & Revenues and organising Oder Review Meetings.
• Order Review Meeting: Arrange and attend order review meetings to ensure all impacted parties are made aware and all concerns and considerations are documented and issued. ORM is needed with all jobs above £XXk or requires technical resource. Organise and attend the ORM meeting and distribute meeting notes. Project Owners to run ORM.
• Project Deliverables: Liaise with project technical lead to create project plan and discuss implementation
• Small Orders Delivery: Management & coordination of small orders ensuring equipment & technical resource are utilised efficiently to deliver solution to customer requirements and satisfaction
• Purchase Orders: Place all purchase orders relating to projects (suppliers & subcontractors), ensuring delivery dates, time and place are accurate and details entered correctly to Sage. Communicate to Project Owners (PMs or Technical Leads) following receipt or delivery of goods and/or equipment.
• Satisfaction survey: In order to review the companys performance and customer perception, ensure satisfaction surveys are completed and returned in a timely manner. On Larger project working with Project Owner to ensure completion.
• Project completion: On project/job completion ensure paper files and sage records are complete. This will include sign off document, satisfaction survey, all sales and purchasing invoicing.
• Projects Administration:Ensure completion of Engineering job sheets for all Sales Orders and sign off for Projects. Compile monthly overtime for finance in readiness for payroll.
• Information Security Management System Adhere to Information Security Policies.

  What youll need

• At least 1 years experience working for an IT/Data/Telecommunications reseller, vendor or similar, in an administrative or project coordination function.
• Willing to train and learn (PRINCE 2 for example)
• Excellent interpersonal and communication skills, both written and verbal.You should be confident to communicate with at every level staff within small and large enterprises.
• A basic level of understanding of Data Networking, UC and Contact Centre Technologies.
• Exceptional time management and organisational skills.
• Positive and helpful in attitude and decisive in approach

  Competencies:

• Initiative - The willingness to move things forward by taking action without needing to be asked and without due escalation.
• Achievement Orientation -The determination to perform at the highest standard, aiming to exceed norms and expectation.
• Relationship Building - The ability and willingness to develop and exploit a range of productive relationships both inside and outside the team
• Analysis - The ability to gather relevant information, notice relationships between different pieces of information, reason from cause to effect and generate effective solutions to practical problems.
• Adaptability - The ability to maintain effectiveness in a rapidly changing environment and the willingness to respond quickly and positively to change.
• Organising Work/Project Management - The ability to marshal and manage resources (people, funding, materials, and support) to achieve a project or task.Able to manage own time efficiently and to handle multiple activities in parallel to accomplish the goals.
• Customer Orientation - The ability to recognise both internal and external customers and the willingness to cooperate with them fully, in order to help them achieve their objectives.
• Technical/Professional Knowledge The ability and motivation to apply and develop ones own professional and technical knowledge and to share this expertise with others.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age