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Our client, a fast-growing and innovative firm, is seeking a Project Coordinator to join their eDiscovery Project Management team. In this dynamic role, you will provide support to project managers in organizing communication and workstreams throughout the lifecycle of an eDiscovery matter. This is a fantastic opportunity to gain hands-on experience in managing the EDRM process for clients and make a significant contribution from day one. The Coordinator will report to the Director and be responsible for intake of new requests, client communications, task creation, execution of repeatable tasks, queue management, and internal communications. The ideal candidate will have at least some administrative experience supporting large teams, strong communication skills, and knowledge of eDiscovery managed review services is a plus. Candidates must live commutable distance to the office; this is not a strict hybrid position, but will need to come into the office as requested.

Essential Responsibilities:

• Coordinators are responsible for: intake of new incoming requests during your scheduled shift
• Valuable client communications including,
  • FLR within SLA window
  • For quick turn requests, one complete delivery email within SLA window
  • For more complex requests, a thoughtful FLR and follow up with a reasonable ETC window
  • All client communications are followed
• Creation tasks related to new requests
  • A CX task for every new request
  • Additional department tasks, as needed by request
• Proper handling/assignment of CX task based on
  • Task complexity,
  • Requested completion date,
  • Project specific escalation needs
• Execution of these repeatable tasks
  • Handling initial Relativity user creation/group assignment
  • Data intake tasks to EH
  • Data processing tasks to DS
  • Routine reporting needs (weekly baseline report/repeatable project specific reports)
• Submission of consistent daily time tracking
• Queue Management
  • Setting reasonable due dates for CX director prioritization efforts
  • Escalating high priority, deadline nearing tasks to leadership
  • Assigning out tasks not yet assigned
  • Monitoring for jobs stuck in Lineal organization (waiting status via other departments)
• Internal Communications
  • Creation of daily handoff reports/lists
  • Prioritize list of work to be handed off to next CX shift
  • Identify tasks that may require further escalation, route to escalation points
  • Identify open items that need subsequent email communications/updated ETC

Position Qualifications:

• Some experience in an administrative role with history of supporting larges teams and at the executive level
• Demonstrated ability to work with and coordinate across teams
• Knowledge of eDiscovery managed review services is a plus
• Professional demeanor and strong communication skills, both written and oral
• Working knowledge of excel and experience with timekeeping software required

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