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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you’ll be doing

The Technical Project Coordinator-Water is responsible for the whole life cycle of the risk process from issue identification through to solution development. This involves building the business case, raising the risk on APS to allocate funding, coordinating the delivery of the projects by the Asset Management (AM), Capital Maintenance Projects (CMP) or Capital Delivery (CD) teams, ensuring the relevant outage requests, permits and risk assessments are in place and that enabling activities have been completed before projects begin, keeping local operational teams informed of programme progress and any additional resource requirements and integrating the new solution into the overall site process. The ROC collaborates with Operational Science and Operational Excellence teams to identify, assess and implement (with the site team) any process changes required to drive improvements (optimisation). The ROC also works closely with the management team to ensure all relevant site documentation is up to date and that operational practices and manuals are aligned.

This role is Monday-Friday, 7.30 am – 3.36 pm and involves travel to sites across SW London.

Main Responsibilities

• Risk management – Covering the SW London Area for the Ring Main, Water treatment works, Pumping stations, and Reservoirs. Managing the end-to-end process for risk to ensure reliability, resilience and health and safety. This includes leading monthly meetings (production manager risk review), reporting to local risk review, reviewing spend profile and mitigating risk where possible. Underpinned by Asset standards.
• Asset register and plan – Responsible for assuring that all new assets or those modified under Directly Managed Capital (DMC) planned and reactive (non-minor capital works) are updated on the SAP programme.
• Health and Safety– carrying out regular health and safety audits, hazard reporting, raising safety actions on the safeguard programme and attending health and safety stand-down meetings.
• Waivers – Raise waivers for deviations from asset standards in the APS programme. Regularly review mitigation plans. Underpinned by asset standards.
• Meetings – Attend Performance, Production Reliable Output Review, Strategy, Health and Safety and Local team meetings.
• Asset planning – monthly reviews with asset planning of current risk profile, planned and reactive DMC investment within that year, plan out needs for Asset Management Plans 6/7. Underpinned by asset standards.
• Eight2o – Engage with the Eight2o companies collaborating together for Amp 6 needs and solution projects meetings.
• Site health and safety Permits – Issue Thames Water Operational Safety Authorisations (TWOSAs), raise Permits to work as the ‘Job Owner’ for DMC work (Non-minor capital works), put together Process Risk Assessments detailing isolation procedures, issue crane and hot works permits, ensure Safe systems of Work.
• Site Optimisation – to ensure reliability and resilience, water quality, OPEX/capex efficiencies and energy efficiencies and to address leakage. Underpinned by asset standards. Owning all initiatives including any Operational Excellence activities.
• Supporting the whole production team (management and front-line) as the process subject matter expert – producing training plans, water quality and process briefings and owning technical fixes.
• Sub-metering- scoping up and owning the Eight2o/energy team programme on Ring Main and additional local (DMC) trials.
• Drinking Water Safety Plan Audits – attend Drinking Water Safety Plan programme visits with field scientists & production managers and own process-related actions arising from audits.
• Supporting the Operational Excellence team with updates to technical information (e.g. process, site schematics).
• Monthly completion of capital recharge sheet for your own time and submission to the Working Supervisor.
• Out-of-hours Coordinator – Be on the out-of-hours coordinator roster (around 1 week in 7), coordinating with the London Water Control desk and Ring Main.
• Customers – Assist the Controller of Premises with solutions to customer complaints. Raise your profile and the Southwest London Production team’s profile in Water Supply and with external parties.

What you should bring to the role

• Solid, relevant experience and technical expertise, ideally including previous experience in equipment maintenance in the water or wastewater industry, experience in recording and monitoring data and training in health and safety.
• Have a minimum GCSE English and Maths C (or equivalent) and a basic IT proficiency.

• Be a self-motivated individual, proactively taking the lead on tasks. You need to be very disciplined, have the desire to learn from those around you and have a can-do attitude. This role can be demanding at times but very rewarding too.
• Have excellent communication and interpersonal skills, to interact with the team and to support and work closely with the Production Manager and colleagues.
• Take Ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Deliver exceptional service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team.
• Good coordination and prioritisation skills, to deal with a varied workload and see work through to completion.

• You must be prepared to be trained in safety procedures including Confined Space Entry and working with Toxic Gases.

• You will need a full clean driving license and preferably also your own car, as this role will involve travelling across the region.

What’s in it for you?

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.