project coordinator London, England
Job description
Company Information & Job
About Kuoni Tumlare Details
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business / Function
The vacancy is for a role within our busy London Destination Office, where the team handle MICE tour & Premier Ad-hoc tour and support our global sales functions by providing quick confirmation with attractive conditions and offer the solution and ideas to MICE and Premier Ad-hoc tours.
About the Role
To assist with the delivery of a first-class service to all Specialist Tours including MICE, Maestro and direct sales associated with Benelux, UK, and Ireland. Assisting in the management of the end-to-end process with the MICE team and Project Managers. This shall be done with a strong focus on revenue, customer satisfaction, and high quality.
Key Responsibilities
- Coordinate with the Project Manager on all phases of the project or tour (including quotation support & optimization)
- Manage and operate your own specialist tours when needed, including itinerary and revenue checks
- Join inspections & Client meetings, Upselling extra services and products where possible
- Onsite support for key MICE and specialist groups, upselling extra services and products where possible
- Source and promote high end/niche products, negotiate & collect rebates, and commissions
- Provide active and ongoing support and knowledge transfer to the Kuoni Tumlare sales organization.
- Undertake project work as required
- Investigate and resolve service complaints issues
- Pre/Post season analysis and recommendations (coordinated with Procurement)
To Succeed in the Role, You Should Have:
- Commercially minded and Sales driven
- previous assistant Project management experience
- Proven ability to build strong customer and supplier relationships
- Language skills – English fluent and any additional language will be an advantage
- Entrepreneurial and creative approach
- Destination expertise of UK and/or Benelux region preferred
- Excellent at coordinating across a matrix organization
We Are Looking for a Person With:
- Delivering Results
- Focusing on Customers & Suppliers
- Good Communication
- Strong in project planning and management
