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Job description

Key Objectives/ Deliverables

Reporting to the project manager, the role holder will be knowledgeable in the area of Access, CRQ , RAMs & HOPs. Initially working on a TX Migration project, but with scope to work across other telecom projects.

Responsibilities

• Running project schedules from the Genesis Database.
• Running dedicated project reports from Genesis Database and presenting the information.
• Present weekly totals of target v’s actual.
• Booking Access for Genesis Field & customer engineers using various S*ervice P*roviders (SP’s) access database/portals.
• Creating R*isk Assessments (RAMs) & Hand Over P*acks (HOPs) prior to the activity.
• Liaising with Field Engineer’s, Site Managers and Project Managers when required.
• Raising and closing site outages CRQ’s via the Remedy database in line with the project requirements.
• Checking the quality of the Genesis completion certification and or surveys are uploaded to Genesis database or customer database within SLA.
• Tracking all necessary daily/weekly activities on sites including creating/updating /closing down and changing Site Logs in system and updating necessary reports.
• Co-ordination of daily project process including generating and maintaining weekly schedules and trackers.
• Raising operational deficiencies and monitoring them weekly; coordination of Operational Deficiencies / recording Information in internal system and close customer deficiencies down / reporting specific issues to customer system; monitor the progress of deficiencies raised.
• Responsible for asset tracking of project issued items i.e. Test Sims, Keys, Obas etc.
• Issuing daily/weekly schedule reports to customer and suppliers.
• Coordination of all additional costs requests & sending necessary documentation (including approvals) to PM for PO to be raised.
• Requesting PO from PM for any payments required by SPs & or their portals.
• Full control of documentations flow processes for access/CRQ/RAMs & HOPs
• Working alongside engineers and dealing with day-to-day issues effectively.
• Reporting efficiently back to the Customer and keeping Customer relationship effective.

Operational Experience

Essential –

• Knowledge of Microsoft packages
• Extensive experience of CRQ management
• Ability to use Web Based reporting tools
• Experience of customer facing roles

Desirable –

• Telecoms experience would be helpful
• Database Experience
• Knowledge of UK Service Providers access portals

Person Specifications

Essential –

• Be a team player. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support.
• Ability to work independently
• Strong organisational skills
• Well presented and professional
• Organised and ability to multi-task
• Excellent attention to detail
• A good planner
• Methodical & Structured

Desirable –

• Ability to articulate and express self clearly in conversations and interactions with others. Clear business and technical writing skills.
• Solve problems by using a logical and systematic approach.
• Ability to anticipate the implications and consequences of any failures and take appropriate action.
• Ability to gain others' support for ideas, proposals, projects, and solutions.

Academic & Technical Background

Essential –

• 2 to 3 years’ experience in a comparable role
• Information Technology literate.
• English language & written

Job Type: Full-time

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Huntingdon: reliably commute or plan to relocate before starting work (required)

Experience:

• Project Coordinator (preferred)

Work Location: In person

Reference ID: Project Coordinator