Project Coordinator Plymouth, England
Job description
Salary scale: £24,400.21 – £26,437.12 - £29,521.46 per annum
Hours: Monday to Friday, 37 hours per week
Contract: Permanent
Closing date: 12th June 2023 at 9am
About the role:
Our Local Services Department is expanding with the introduction of new projects, and the increase in demand for our existing face-to-face services.
We are looking for a proactive, organised, and motivated individual to support across the department with the coordination of various projects, staff, and volunteers.
You will support the operational delivery of projects, schemes and initiatives within Local Services, both new and existing, including face-to-face advice, outreach projects, schemes that provide practical assistance to our clients, and the operation of our ground-floor client-facing reception. You will also support the team Manager with other duties as needed to ensure continuous service delivery for our clients and appropriate support and supervision for our staff and volunteers.
Our Gateway team work to support clients seeking help from our services via our telephone Adviceline. The Gateway Assessors speak with clients to explore the issue or issues they need help with and are then supported to identify and provide the most appropriate next steps for the client – this could be an advice appointment, a referral to another organisation, or the provision of information to progress the client. You will spend some of your working week supporting Gateway Assessor staff and volunteers by providing support, supervision and sign-off on next steps for clients prior to delivery. You will also support the team Manager with other duties as needed to ensure continuous service delivery for our clients and appropriate support and supervision for our staff and volunteers.
You will support the training and development of new staff and volunteers in the department in their transition to live-client work, and you will assist managers with quality assurance across the projects.
You will work collaboratively with our existing Local Services Project Coordinator and the Local Services Management team to ensure the smooth delivery of our services across all projects.
The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis.
This role is based at our office, Cobourg House, 32 Mayflower Street, Plymouth.
We anticipate this role to start in July 2023, with interviews in June.
Who we are looking for:
You will thrive on working with a diverse range of people and be open-minded, approachable and non-judgmental. You will have excellent organisational skills, interpersonal skills, and the ability to work in a fast-paced and dynamic client-facing service. Proven experience of supervising and coaching others, and an understanding of the nuances between supporting staff and volunteers, is essential. A background in information and advice, and a working knowledge of common advice issues is desirable, but training will be provided.
You will be an excellent communicator – able to communicate clearly and confidently with people at all levels of the organisation. You will be proficient in working across multiple projects and teams, able to plan your time effectively to balance priorities and meet deadlines. You will be flexible and willing to support the continuous development of our service.
Excellent IT skills are essential, and you should enjoy working as part of a busy, motivated and supportive team and be able to adapt well to changing priorities.
If you would like to apply for this role
1. Please go to https://citizensadviceplymouth.org.uk/local-services-project-coordinator-2/ to download our application pack
2. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.
3. The closing date for receipt of completed applications is 9am, 12th June 2023
About Citizens Advice Plymouth
The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members across England and Wales. Citizens Advice Plymouth is part of the network of local Citizens Advice members and offer free, confidential advice to everyone who lives, works, and studies in Plymouth, as well as over the phone to clients across the country.
Working at Citizens Advice
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.
Benefits (subject to eligibility) include
- 25 days annual leave plus bank holidays & an additional 2.5 days to be taken between Christmas & New Year (pro rata)
- Long term service leave – up to 5 additional days (pro rata)
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme
- Cycle to work scheme
- Death in service cover (2 x annual salary)
- Peer to peer support scheme
- Group stakeholder pension scheme
Job Types: Full-time, Permanent
Salary: £24,400.21-£29,521.46 per year
Benefits:
- Casual dress
- Cycle to work scheme
Schedule:
- Monday to Friday
COVID-19 considerations:
The safety of our staff, volunteers and clients has been our top priority throughout the Covid-19 pandemic, and we have safety measures in place in our office to reduce the risk.
Work Location: In person
Reference ID: 2324 007
