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• Address internal and external inquiries with frontline oversight of phone calls, walk-in traffic, and general questions/communications for the Master of Clinical Mental Health Counseling (MCMHC) program.
• Assist MCMHC faculty with printing, office supply needs, technology assistance, and other needs as approved by Program Director or Dean.

• Using Tevera, perform data entry of required practicum student information.
• Assist faculty, site supervisors, and students with Tevera questions.
• Manage, update, track, and provide validated reports of practicum information within Tevera as needed by Program Director and assigned faculty.
• Provide program queries in PeopleSoft to support program assessment
• Facilitate MCMHC Licensure paperwork per student requests
• Maintain and submit list of students eligible for registration for the NCE/NCMHE and submit to appropriate parties.
• Manage budget, contract renewals, and expenditures in support of grant funding from BHECN
• Attend MCMHC faculty meetings to draft and archive meeting minutes

• Assist faculty with coordinating the schedule and delivery of program assessment as required for CACREP accreditation.
• Support accreditation renewal applications, site visits, reporting, and other support needs in coordination with the Program Director and assigned faculty.

• Provide administrative support for the planning and execution of all Clinical Counseling residencies with the Program Director and assigned faculty
• Maintain and communicate residency schedules, speaker/guest agreements, room reservations, and other event needs.
• Coordinate supply orders, including meals, snacks, and general supplies for on-campus residencies.
• Coordinate and distribute residency welcome boxes to all enrolled students so they are delivered before the event start.

• Initiative - Takes prompt action to accomplish tasks and meet goals and objectives.
• Service Orientation – Applies effective interpersonal and problem-solving skills when responding to students and faculty.
• Quantity/Quality of Work - Pays close attention to detail. Strives to achieve accuracy and consistency in all tasks.
• Teamwork– Encourages team unity by interacting positively with co-workers by sharing information or expertise, working together to solve problems, and putting team success first.
• Time Management - stays focused, uses time effectively, and prevents irrelevant issues or distractions from interfering with work completion.

• Student Focus - the ability to keep the student at the center of what we do and why we do it. Exhibits passion for improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community.
• Inclusivity - Understands each individual is unique; recognizes individual differences along the dimensions of race, ethnicity, gender, sexual orientation, age, mental or physical disability, marital status, veteran status, education, training, position, and level of authority, seniority, full-time or part-time status.

Education: High school diploma or equivalent required; Associate’s degree or higher in Business Administration, Project Management, or related field preferred.

Experience: Minimum of four (4) years experience performing administrative support duties. Experience in an education environment is preferred.

• Strong problem-solving skills, detail-oriented, and excellent organizational, planning, and follow-through skills.
• Ability to maintain confidentiality following University policy.
• Flexible to meet changing priorities to achieve business objectives.
• Excellent oral and written communication skills.
• Strong customer service orientation with the ability to interact warmly and professionally with students, faculty, and staff.
• Organization/project management administrative support experience.
• Computer-literate

• Ability to sit for long periods.
• Occasionally lifting up to 25 pounds.

• The noise level in the work environment is usually quiet in office settings and moderate in other situations.
• Works with critical deadlines, i.e., often under extreme stress.
• Works in a normal office environment using a personal computer.