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Personal attributes

Essential

• Be pro-active in staying up to date with rapidly changing complex industry.
• Able to continually update and obtain skills as industry moves forward
• Needs to be self-starting, and able to make decisions on an individual and team level.

Desirable

Qualifications and relevant training

Essential

• Degree educated (or equivalent) in a relevant discipline

Desirable

Relevant experience

Essential

• Experience in support, maintenance and development of Applications.
• Experience of Systems Analysis and Design

Desirable

• Experience of Geographic Information Systems

Skills and specialist knowledge

Essential

• Knowledge and ability in application development with knowledge of peripheral technologies and working practises.
• Be aware of latest developments in area of expertise.
• Able to communicate in both technical and non-technical environments.
• Able to solve problems in logical manner.
• Sound documentation skills.
• Knowledge of the Systems Development Lifecycle

Desirable

• Knowledge of the ITIL model
• Knowledge of relevant standards e.g. BS7799
• Knowledge of one or more of the skills listed below:

Language requirements

Essential

Listening and Speaking - Intermediate Level

Able to maintain a fluent conversation on a number of various everyday subjects, and discuss cases involving the field of work.Able to follow a discussion in Welsh, in Clear Welsh, on familiar matters relating to the post. Able to contribute to the conversation and answer questions.

Reading and Understanding - Intermediate Level

Understand everyday correspondence on familiar issues at work.Understand longer reports in Clear Welsh and be able to pick up the main points. (help may be required with the vocabulary).

Writing - Intermediate Level

Able to write letters for a specific purpose, e-mails and short reports in Welsh and English, using vocabulary and simple phrases that are familiar to the field of work. (They will need to be checked before being sent out).

Purpose of the post

• Ensure that the people of Gwynedd are at the heart of everything we do.
• Provide the essential skills and develop, operate, maintain and support software solutions that meet business aims.
• To ensure, for each project, that the Gwynedd Council Systems Development Methodology is adhered to and ensure that each work package is completed on time, within budget and according to the specification.
• In working as part of a team, noting where ICT could be used to create opportunities and efficiency savings and improved Customer Care.
• To be responsible for ensuring that the Council’s ICT infrastructure is in operation at all times.

Responsibility for functions

Staff:

• Could act as technical leader for team projects that focus on technology.
• Be a mentor for junior programmers/analysts.
• Be a mentor for other junior programmers/analysts.

Finance:

• Be aware of the budgetary structures and restrictions of support projects / contracts.
• Inspect small / medium initiatives.

Data/ Equipment / Software:

• Have input into the technical aspects of projects that affect the entire Council and have a direct impact on the public (and make decisions thereon).
• Provide support for applications that are essential to the Council’s day-to-day work and also to applications that are used by the public.
• This includes analysing problems, solving them and avoiding them.
• Be responsible for the accuracy of data that is essential to the Council.
• Contact external bodies to solve issues.
• Ensure that all relevant desktop documents are updated when changes are made to all elements that are associated with the applications.

Main duties

Making decisions, arranging and being innovative:

• Provide technical support to others
• Teach junior staff members regularly and provide guidance
• Provide feedback on new ideas / efficiency savings regarding how ICT could create efficiency improvements, improve customer care or create new opportunities within its own function, within current projects and across the Council as a whole.
• Responsible for making decisions to ensure that elements of projects are completed on time, within budgets and to expected standards.
• Managing his/her very complex and technical workload in order to reach targets.
• Providing input into the decision making process in terms of selecting suppliers and products.
• Being able to ensure balance between the completion requirements of project work and ad hoc high pressure support work in order to ensure that they continue to be available for the Council’s ICT systems.
• Providing input into the business planning process.
• Contributing towards ensuring that performance targets and improvement measures are achieved, or improved.

Communication:

• Excellent communication skills in order to communicate with users across the Council all the way up to senior managers.
• Documenting the needs of users clearly by engaging with users in meetings and workshops.
• Developing and reviewing conceptual and technical specifications.
• Preparing and introducing training to the users.
• Representing the ICT department externally and in meetings across the Council.

Other:

• Ability to solve problems across several areas of expertise.
• Could act as a business consultant in order to improve applications and develop new ones.
• Carry out several tasks simultaneously.
• Responsible for coding and designing
• Responsible for identifying risks in accordance with the ICT risk management framework and ensure that he/she takes responsibility for them.

General:

• Responsibility for self-development.
• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
• Operate within the Council’s policies in relation to equal opportunities and equality.
• Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
• Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
• Responsibility to report any worry or suspicion that a child or vulnerable adult is being abused

Special circumstances

As the Council’s computer function operates on a 24 hour basis, 7 days a week, there will be a contractual requirement to change work hours/days in accordance with the need of the service. You will also be required to work unsociable hours and at weekends from time to time with pay in accordance with the County's Terms and Conditions of Employment. Emergency calls will be subject to a specific discussion.