Programme Manager London, England
Job description
About Intent HQ
Our mission is to help organisations have more genuine relationships with their customers by using data and machine learning to understand them on a human level and enable marketing personalisation at scale. We're a well-funded scale-up business, having raised £30m from several notable PE investors. We've had an initial focus in the telecommunications sector, landing some of the world's leading telecoms brands including Verizon and O2.
Our clients typically have tens of millions of customers and billions of interaction events each day. We have developed our platform to handle data at this enormous scale efficiently. Intent HQ is unique because we've focused on understanding customer interaction data. We do the hard-specialised work leaving our clients free to focus on integrating the insight into their business, with one Client seeing an additional £26m annual revenue as a result of using our products and services.
Intent HQ is an exciting place to work, we are very proud to have made our debut on the FT1000 Fastest Growing Companies in Europe for 2022! We have a talented team of circa 100 -people (and growing!), with entities in London, Barcelona, Lisbon and New York and collectively speak over 15 languages!
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The Opportunity:*
We are looking for a collaborative & motivated Programme Manager to own and successfully deliver the respective program, so that we deeply understand client needs, manage their expectations and successfully deliver what they need and want. Ensure programmes deliver on their transformative potential.
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Key Responsibilities*
- Lead engagement with client partner and internal stakeholders regarding all delivery
- Manage the implementation of client programs and strategic implementations which includes:
- Leading the coherent delivery against the program plan
- Creation and maintenance of program artefacts
- Establish, influence and manage stakeholders and their expectations at the most Senior levels
- Managing client requirements for the development, integration (both internal and within client environment) and implementation of the product
- Lead internal and client reporting
- Competent, timely and mature issue resolution
- Proactive and judicious risk management
- Manage the delivery of the program team
- Lead a passion within the company for delivering impactful solutions
- Collaborate with an international team across the EU and the US
- Lead and manage the client through the program life-cycle/transformational flow
- Manage the day-to-day planning, tracking and reporting with delivery teams
What we’re looking for:
- Leading transformational change within complex, large enterprises
- Working with and inspiring excellent working relationships with delivery partners, navigating a variety of delivery company cultures
- Strong experience and understanding of strategic and leading edge technology, particularly data and analytics
- Technology curious and savvy
- Highly skilled and certified in a variety of waterfall and Agile project management methodologies and program management tools
- Strong competence in creating and leading:
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- governance and reporting structures
- program planning
- team leadership
- stakeholder management
- requirements elicitation, definition and analysis
- scope definition, estimations and prioritisation
- scope & change management
- cost & budget management
- time management & progress reporting
- integration management
- QA and test management
- Highly effective meeting and workshop design and lead- your presence carries the room and ensures outputs deliver beyond expectations
- Ideally experience in effective remote working and matrix team management
- Excellent people and delivery management
Ideal background:
- Customer analytics, systems and/or data background
- Experience as a Programme Manager at a technology/consulting company, delivering to enterprise clients
- Experience in complex program environments, and collaborative delivery partnerships
- Telecoms experience essential
Diversity & Inclusion
Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all. Our diversity and inclusion efforts have been recognised with us winning a Women in Tech UK Award, under the Best Tech Employer (51-149 Employees)’ category, an achievement we are very proud of.
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Our Culture*
Working for Intent HQ, you have the opportunity to work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.
Benefits
- Flexible working
- Free breakfast daily (when in the office)
- 26 days holiday (increasing with service)
- Pension scheme
- Income Protection with Employee Assistance Programme
- Life Assurance
- Oliva Mental Health platform and counselling
- Higher than statutory maternity/paternity benefits
- Work socials
- Wellbeing programme
- Cycle to work scheme
- Training opportunities
Job Type: Full-time
