Programme Administration Assistant

Programme Administration Assistant Sunderland, North East England, England

University of Sunderland
Full Time Sunderland, North East England, England 22427 - 26399 GBP ANNUAL Today
Job description

Proactively deliver the academic programme administration for a range of
programmes on and off campus. Deliver a customer-focused, agile and
professional administrative service to benefit students and other stakeholders and
positively contribute to institutional reputation.

Key Responsibilities
and Accountabilities:


Effective Programme Administration

  • Work to the administrative calendar each year to ensure proactive
administrative delivery. Give well timed feedback on any anticipated issues
during the calendar draft production
  • Administer, service and facilitate all assessment and committee activities in
conjunction with the approach, processes and documentation as outlined
  • Proactively identify opportunities for consistent approaches and processes.
Suggest improvements and participate in the implementation across
Programme Administration to drive and maintain a "one process" approach
for all
  • Proactively and regularly monitor data to ensure its integrity and accuracy
(e.g. error reports, module loading etc.). Responsible for suggesting ideas
for improvements
  • Actively and positively participate in any improvement activity. Work with
peers and to implement plans successfully
  • Establish a network across peers, faculties and services to ensure
implications for others in the bigger picture have been considered to enable
accurate administration or minor changes
  • Identify own training needs in collaboration with other peers and suggest
ideas and areas of opportunity for technical and behavioural development.
Actively participate in the successful delivery of the plan each year across
Programme Support. Provide advice, guidance and share knowledge with
less experienced team members on a day to day basis.
  • Undertake cover duties to support the team in annual leave and busy
periods; this may involve deputising for the D GRADE and/or working
across different teams in Registry for other team members (including lower

grades). Any other duties within the scope and general nature of the grade
which may be required.



Lead

  • Show pride and passion in what they do. Engage others in the shared
vision. Challenge negativity, value difference, diversity and inclusion and
ensures fairness and opportunity for all
  • Praise the achievements of others to promote positivity in the team

Contribute to Culture

• Role model a culture in and beyond the Service which promotes high

professional standards, efficiency, being agile

Communicate and Influence

  • Adapt style to overcome challenging or difficult conversations and to
influence a positive outcome
  • Role model a culture of open and inclusive communication. Adapt style to
influence stakeholders and communicate effectively with stakeholders to
build successful relationships and outcomes

Make Effective Decisions

  • Use evidence and knowledge to support accurate decisions and advice.
Carefully consider alternative options, implications and risks of decisions.
Appropriately assess when to make the decision and when to defer or
consult

Work Together

  • Work collaboratively with other peers to develop a consistent and joined up
professional offering
  • Role model a culture of working together to form effective working
relationships and partnerships both internally and externally

Develop self and others

  • Role model a culture of continuous self-development; proactively acquire
new knowledge and skills as appropriate relevant to driving the service
forward. Take accountability for own learning
  • Create a positive culture of knowledge sharing and confidence by positively
responding to development opportunities

Change and Improve

  • Play a positive and active role in changes
  • Actively contribute to a culture of continuous improvement; review and

suggest improvements which improve the student and stakeholder
experience

See the Big Picture

  • Understand how their role fits with and supports organisational objectives.
Recognise the wider priorities and ensures work is in the interest of both


Deliver at Pace

  • Role model a culture of the delivery of timely and quality results with focus
and drive consistent with all functions

Special
Circumstances:

University of Sunderland
Role Profile
Part 2

Part 2A: Essential and Desirable Criteria

Essential
Qualifications and Professional Memberships:
• Educated to GCSE level (including English and Maths) or equivalent or relevant

experience in a similar role

Knowledge, Skills and Experience:

  • Worked in an administration environment or other professional environment
(e.g. retail/call centres etc.)
  • Experience of developing self
  • Managing conflicting deadlines successfully
  • Knowledge of a set of regulations (any) and their application
  • Ability to proactively collaborate within team, wider service and beyond
  • Able to adapt own communication style and tactfully challenge others
positively in pressurised situations
  • Is able to apply attention to detail, even when working under pressure
  • Effective time management and planning own workload
  • Ability to adapt positively to a new working environment when working across
different teams
  • Proficient in the use of IT systems

Desirable
Qualifications and Professional Memberships:

  • Educated to A Level standard/Foundation degree/HND


Knowledge, Skills and Experience:

  • Previously provided effective administration for committees and meetings
  • Worked in an HEI administrative environment
  • Experience of working with SITs
  • Knowledge of HEI regulations and their application
  • Has an evaluative approach and confidence to suggest alternative
approaches
  • Ability to distinguish between when to make a decision, when to defer and

when not to take a decision



Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage


Communication

Oral Communication

The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others

Written or electronic and Visual Media Communication

The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others




Knowledge and Experience

The role holder is required to apply working knowledge of theory and practice,
sharing this knowledge with others as appropriate; demonstrate continuous
specialist development by acquiring relevant skills and competencies


Service Delivery

The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary; deliver service that is usually initiated by the customer, and
typically involves routine tasks with set standards or procedures



Decision Making Processes and Outcomes

Take independent decisions is a requirement and has a minor impact. Be party to
some collaborative decisions; work with others to reach an optimal conclusion is a
requirement and has a minor impact. The role holder is required to provide advice
or input to contribute to the decision-making of others that has a moderate impact




Planning & Organising Resources

The role holder is required to plan, prioritise and organise their own work or
resources to achieve agreed objectives




Work Environment

The role holder is required to work in an environment which is relatively stable and
has little impact on the role holder or the way in which work is completed; be aware
of health and safety procedures and reports concerns to others

Date Completed: July 2020

Programme Administration Assistant
University of Sunderland

www.sunderland.ac.uk
Sunderland, United Kingdom
David Bell
$100 to $500 million (USD)
1001 to 5000 Employees
College / University
Colleges & Universities
Education
Related Jobs

All Related Listed jobs

Receptionist/Administrator
Care UK Residential Care Services Orpington, England 11 GBP HOURLY Today

Ideally, youll have worked in a care home setting. Thousands of online and in-store discounts. Youve got experience dealing with the general public.

Graphic Designer
Artfarm London London, England 60000 GBP ANNUAL Today

Up to 30% off our fabulous retail products. Youll be working to the brand guidelines for each property but will have plenty of opportunity to develop your

Sales Consultant
Ann Summers Stockport, England 9.5 - 10 GBP HOURLY Today

16 contracted hours per week. An impressive 50% staff discount. Ann Summers complies with all GDPR policies and by responding to this ad your details will be

Senior Community Carer (Sponsorship for Candidates in the UK)
Peoples Choice UK LTD Bedford, England 10.1 GBP HOURLY Today

All carers work in pairs one driver, one non-driver. This position is currently only for applicants who are already living in the UK and wish to switch Visa to

Barista - Store# 12562, GLASGOW - BUCHANAN S
Starbucks Glasgow, Scotland 18900 - 21000 GBP ANNUAL Today

Job Number: Refer a friend for this job Refer a friend Refer a candidate Submit a candidate's