Programme Administration Assistant Sunderland, North East England, England
Job description
Proactively deliver the academic programme administration for a range of
programmes on and off campus. Deliver a customer-focused, agile and
professional administrative service to benefit students and other stakeholders and
positively contribute to institutional reputation.
Key Responsibilities
and Accountabilities:
Effective Programme Administration
- Work to the administrative calendar each year to ensure proactive
during the calendar draft production
- Administer, service and facilitate all assessment and committee activities in
- Proactively identify opportunities for consistent approaches and processes.
Programme Administration to drive and maintain a "one process" approach
for all
- Proactively and regularly monitor data to ensure its integrity and accuracy
for improvements
- Actively and positively participate in any improvement activity. Work with
- Establish a network across peers, faculties and services to ensure
accurate administration or minor changes
- Identify own training needs in collaboration with other peers and suggest
Actively participate in the successful delivery of the plan each year across
Programme Support. Provide advice, guidance and share knowledge with
less experienced team members on a day to day basis.
- Undertake cover duties to support the team in annual leave and busy
across different teams in Registry for other team members (including lower
grades). Any other duties within the scope and general nature of the grade
which may be required.
Lead
- Show pride and passion in what they do. Engage others in the shared
ensures fairness and opportunity for all
- Praise the achievements of others to promote positivity in the team
Contribute to Culture
• Role model a culture in and beyond the Service which promotes high
professional standards, efficiency, being agile
Communicate and Influence
- Adapt style to overcome challenging or difficult conversations and to
- Role model a culture of open and inclusive communication. Adapt style to
build successful relationships and outcomes
Make Effective Decisions
- Use evidence and knowledge to support accurate decisions and advice.
Appropriately assess when to make the decision and when to defer or
consult
Work Together
- Work collaboratively with other peers to develop a consistent and joined up
- Role model a culture of working together to form effective working
Develop self and others
- Role model a culture of continuous self-development; proactively acquire
forward. Take accountability for own learning
- Create a positive culture of knowledge sharing and confidence by positively
Change and Improve
- Play a positive and active role in changes
- Actively contribute to a culture of continuous improvement; review and
suggest improvements which improve the student and stakeholder
experience
See the Big Picture
- Understand how their role fits with and supports organisational objectives.
Deliver at Pace
- Role model a culture of the delivery of timely and quality results with focus
Special
Circumstances:
University of Sunderland
Role Profile
Part 2
Part 2A: Essential and Desirable Criteria
Essential
Qualifications and Professional Memberships:
• Educated to GCSE level (including English and Maths) or equivalent or relevant
experience in a similar role
Knowledge, Skills and Experience:
- Worked in an administration environment or other professional environment
- Experience of developing self
- Managing conflicting deadlines successfully
- Knowledge of a set of regulations (any) and their application
- Ability to proactively collaborate within team, wider service and beyond
- Able to adapt own communication style and tactfully challenge others
- Is able to apply attention to detail, even when working under pressure
- Effective time management and planning own workload
- Ability to adapt positively to a new working environment when working across
- Proficient in the use of IT systems
Desirable
Qualifications and Professional Memberships:
- Educated to A Level standard/Foundation degree/HND
Knowledge, Skills and Experience:
- Previously provided effective administration for committees and meetings
- Worked in an HEI administrative environment
- Experience of working with SITs
- Knowledge of HEI regulations and their application
- Has an evaluative approach and confidence to suggest alternative
- Ability to distinguish between when to make a decision, when to defer and
when not to take a decision
Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage
Communication
Oral Communication
The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others
Written or electronic and Visual Media Communication
The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others
Knowledge and Experience
The role holder is required to apply working knowledge of theory and practice,
sharing this knowledge with others as appropriate; demonstrate continuous
specialist development by acquiring relevant skills and competencies
Service Delivery
The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary; deliver service that is usually initiated by the customer, and
typically involves routine tasks with set standards or procedures
Decision Making Processes and Outcomes
Take independent decisions is a requirement and has a minor impact. Be party to
some collaborative decisions; work with others to reach an optimal conclusion is a
requirement and has a minor impact. The role holder is required to provide advice
or input to contribute to the decision-making of others that has a moderate impact
Planning & Organising Resources
The role holder is required to plan, prioritise and organise their own work or
resources to achieve agreed objectives
Work Environment
The role holder is required to work in an environment which is relatively stable and
has little impact on the role holder or the way in which work is completed; be aware
of health and safety procedures and reports concerns to others
Date Completed: July 2020
