program manager London, England
Job description
Detailed job description and main responsibilities
Service Improvement
- Support in developing and implementing service improvements across the Division as required for the Grays Inn Road programme and other strategic programmes
- Continue to develop greater and wider understanding of the concepts, methodologies, skills and techniques involved in service improvement, quality improvement and organisational transformation and transfer these onto others as required.
- To maintain close links with the broader quality improvement community both within the sector and nationally, so that UCLH can learn from/benefit from initiatives going on elsewhere and access available sources of funding;
- Provide senior level liaison/project design
- Promote patient and public involvement in the evaluation and improvement of services
- Engage with patients and their families in order to establish their views on services
- Promote patient and public involvement in the evaluation and improvement of services
- Review the results of patient satisfaction surveys and utilise findings to improve services
Quality
- Be responsible for monitoring all aspects or equivalent across the division to ensure the quality of environmental services within the care area and lead that aspect of the modernisation agenda
- Ensure potential risks for all staff, patients and visitors are identified, action taken as required and relevant incident reporting procedures adhered to
- Contribute to drawing up action plans to minimise and manage risks. Take overall accountability for the delivery of actions related to nursing practice.
- Identify and address opportunities for shared learning resulting from incidents and complaints
Leadership
- To support and motivate staff who are involved in the programme and to create a climate within the services characterised by high standards and openness.
- To ensure the contributions and perspectives of all staff are heard, valued and to influence management decision making.
- To deliver presentations to staff groups on progress of the programme, including (where appropriate) delivering training on changes to practice/new ways of working.
Communication
- Maintain effective communication links with stakeholders (both clinical and non-clinical) across the Division on developments within the programme (and other related projects) and its impact on the delivery of services
- Utilise proactive and reactive communication strategies as appropriate to ensure that information about the Grays Inn Road programme is appropriately disseminated
- Prepare and present written and oral progress reports setting out progress in relation to their work and learning and alerting the team and clinical/corporate board teams to issues requiring discussion and decision.
- Sustain effective working relationships with the clinical/corporate boards’ leadership team
Financial Management
- Ensure that all work under their leadership is in line with the overall sustainability strategy of the Division and the Trust for both income and expenditure.
- Identify further cost improvements and revenue generation opportunities, negotiating and implementing those in accordance with the strategic agenda.
- Ensure that improvements in efficiency also deliver financial benefits and contribute to the trust’s overall improving value scheme agenda.
- Responsible for appropriate/allocated budgets (as identified by the Divisional Manager); identify anticipated pressures and potential efficiency savings
- Responsible for the production of sound business cases which present both business acumen, strategic relevance and deliverable benefits for the Division and wider Trust.
Information
- Be responsible for the production of accurate information with regard to the programme at appropriate Board and Trust forums as required.
- Ensure that all information required for performance, audit or other reasons is collected and reported in line with expected timeframes and take corrective action where this is consistently not being achieved.
- Produce notes, minutes, agendas for meetings and a range of correspondence (simple and complex)
- Identify and interpret information as required and apply it appropriately to support the delivery and development of services
People management
- To line manage the Queen Square Transformation Manager in their work across the Division outside of the Grays Inn Road programme
- To be responsible for the day to day activities and coordination of the project team
- Produce consultation papers, in collaboration with HR business partner, and undertake the consultation process with staff affected by proposed service changes
- Ensure staff engagement is a priority and support fostering a learning culture
General
To maintain confidentiality at all times.
To be fully aware of and adhere to:
- The Disciplinary Procedure
- Disciplinary Rules
- Grievance Procedure
- Section 7 and 8 of Health and Safety at Work
- Hospital Fire Procedure
- Data Protection Act 1984
- UCLH Trust Computer Network - Conditions of Access
To be aware of and adhere to all Trust policies and procedures, the Health and Safety at Work Act and the Data Protection Act.
UCL Hospitals NHS Foundation Trust has adopted an Equal Opportunities Policy and specific regard should be taken of its content in relation to the treatment of employees or potential employees.
This job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the postholder.
To take personal responsibility for ensuring that UCLH resources are used efficiently and with minimum wastage, and to comply with the Trust's Standing Financial Instructions (SFIs).
In accordance with the Trust's responsibilities under the Civil Contingencies Act 2004 to undertake work and alternative duties as reasonably directed at variable locations in the event of and for the duration of a significant internal incident, major incident or pandemic.
The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.
You will be expected to actively participate in annual appraisals and set objectives in conjunction with your manager. Performance will be monitored against set objectives.
Equality and Diversity
- Carry out duties and responsibilities with regard to the Trust’s Diversity, Equality and Human Rights policy
- Ensure that staff acknowledge and recognise peoples’ expressed beliefs, preferences and choices; respecting diversity and valuing people as individuals
- Take account of own behaviour and its effect on others
Other
The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.
Person specification
Knowledge and Qualifications
Essential criteria
- High standard of written and spoken English
- Educated to Degree level
- Masters or equivalent (or in exceptional circumstance - able to demonstrate significant level of equivalent experience)
- Knowledge and understanding of a range of issues across the NHS and NHS patient agenda
Experience
Essential criteria
- At least 2 years of senior operational experience (band 8+) within the NHS
- Experience of working closely with stakeholders to inform and implement initiatives
- Significant knowledge and understanding gained through experience of: -Problem solving techniques -Change management techniques -Quality Improvement techniques -Stakeholder management and communications -Risk management and issue resolution -Experience of service redesign and development
- A proven record of success in managing operational change while also developing and maintaining high standards of quality
- Experience in managing budgets
- Experience of leading and developing quality assurance and improvement
- Experience of delivering capital projects as part of a multi-disciplinary/-professional project team
Skills and Abilities
Essential criteria
- Organisational skills
- Decision-making skills
- Ability to meet deadlines and complete tasks within agreed time scales
- Ability to meet deadlines and complete tasks within agreed time scales
- Commitment to team working and to the development, empowerment and engagement of staff.
- Clear evidence of leadership potential, and the ability to inspire and motivate a team
- Able to build relationships with clinicians and at ease in a clinical environment
- Ability to problem solve
- Able to work flexibly across projects are required and deal with inheriting and managing ambiguity
- Excellent written and verbal communication skills including the ability to influence colleagues at a range of levels internally and externally
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
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About University College London Hospitals
CEO: Marcel Levi
Revenue: Unknown / Non-Applicable
Size: 5001 to 10000 Employees
Type: Hospital
Website: www.uclh.nhs.uk/wwus
Year Founded: 1994
