Program Manager London
Job description
Job Summary: JOB DESCRIPTION – Program Manager Location: UK, London - flexible with international travel Division: Ticketmaster International Terms: , 40 hours per week THE TEAM At Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world. The Global Project Management Office (PMO) at Ticketmaster is a team of skilled and experienced project management professionals. PMO works closely with our technology, operational and commercial partners to deliver strategic projects and programs across multiple countries and continents, across multiple technologies using various project frameworks and methodologies. THE JOB We have an exciting opportunity for an experienced Program Manager who can apply the principles of professional project management to develop our products, tools and service offerings within our complex global organisation. You will have broad experience of delivering payment integration project in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team. In this role you will manage and deliver programs by coordinating activities and delivery across multiple, related projects that span technology and operational teams and areas. These programs deliver strategic initiatives that enable business transformation in the short to mid-term. You will be comfortable with complexity and will have the aptitude and contextual perspective to understand how multiple parts work together. You will be able to adapt to different areas of the business to meet demands. You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you’ll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference. The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely. WHAT YOU WILL BE DOING Manage and deliver programs by coordinating activities and delivery across multiple, related projects that span technology and operational teams and areas Accountable for delivering strategic initiatives that enable business transformation in the short to mid-term (1-3 years) Provides input on quarterly prioritisation Ability to adapt to different areas of the business to manage and deliver programs where needed Comfortable with complexity with a high level, contextual perspective and understanding for how multiple parts work together to fulfil a strategic objective that can transform business Proven experience within the fields of Project and Program Management Analyse and provide regular status reports that are objective and reflect the true state of progress Ensure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools Collaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility Coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steer Mange the complete lifecycle and facilitate the team to transition from phase to phase You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organisation Champion, maintain and improve PMO best practises to ensure the company and new members of the team are aware of and understand the value in these processes and principles Travel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activities Provide advice and guidance to new or junior members of the team and provide support to colleagues and managers alike WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organisation, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project or program lifecycle Excellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions, to internal conferences, to formal steering groups Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning tools Ensure the Systems Development Life Cycle (SDLC) processes and guidelines are understood and adhered too An excellent understanding of the Agile and Lean frameworks, with the knowledge and experience to critically analyse current best practices for suitability within Ticketmaster Experienced and knowledgeable in Agile and Waterfall methodologies, as well as other forecast and estimation tools and technics Qualified in a recognised Project Management methodology (Prince II, PMI, etc) Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPoint YOU (BEHAVIOURAL SKILLS) Excellent leadership skills to lead, inspire and motivate cross-functional distributed teams in various international offices Able to present with confidence and excel at standing up in front of a room to lead workshops or structured training sessions Able to negotiate and understand the value of listening and the power of empathy Engender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision making Pragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driver Excellent organisational skills and the ability to prioritise tasks and manage expectations A self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who facilitates the team to deliver the best solution against the constraints of time, cost and quality TICKETMASTER VALUES Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. CULTURE We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. #LI-JCK #LI-hybrid Live Nation Entertainment
