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Novacroft is recruiting a Team Leader

Salary: £25,000 - £30,000 per annum

Location: Northampton (On-site)

Contract type: Permanent / Full Time 37.5 hours per week

About Novacroft

Novacroft is a People-First organisation specialising in customer experience transformation.

Our mission is to provide you with a career growth pathway where you can make a meaningful difference, belong, have a sense of purpose, and positively impact our local and global community. We offer opportunities to learn and grow skills to ensure you’re future ready, and firmly put wellbeing at the heart of all we do.

Take a look at life at Novacroft, in the words of our team.

We partner with clients in central and local government, charity, education, mobility and retail, including Transport for London, the Royal British Legion, and the University of Bradford. Our impact has saved a transport sector client £25,000,000, enabled 250,000 members of a leading UK charity to apply online for membership, delivered £55,000,000 in energy grant funding, provided £278,000 in pro-bono support to the charity sector, and enabled 70,000 volunteers to support 14 million visitors for London Organising Committee of the Olympic and Paralympic Games. Today, 42,000,000 people use our customer experience products and services.

Role

As a Team Leader, you will be responsible for planning, coordinating and controlling all aspects of the department's process to ensure that targets are achieved and products are delivered on time, within budget and meet the required quality standards. Your role is hands-on, so you will be an all-rounder with the ability to roll up your sleeves to support the team to achieve targets.

We seek a Team Leader with operations management experience and great people leadership abilities. You will lead a team of 5 FTE, growing to circa 15 FTE during peak periods.

Responsibilities

• Co-ordinating, planning & managing a team of production operatives on a daily basis to ensure travel cards are produced on time and to budget and that quality standards and targets are met.
• Consistently meet daily & weekly targets across all areas of production.
• Stock Management for the department, ordering the resources that are required and ensuring stock levels remain adequate.
• Ensure that the production will be cost effective by estimating costs and negotiating with suppliers.
• Responsible for maintenance, ensuring it is cleaned & cared for in line with manufacturers’ warranties and liaison with relevant key suppliers to maintain equipment efficiency.
• Responsibility for all aspects of quality control within the production team.
• Responsibility for developing the production operatives skills and knowledge, and ensuring production consistency within the team.
• Interviewing, training and motivation of new and existing team members.
• Managing time keeping, attendance and holiday records.
• Reviewing performance, identifying training needs, completing regular 121’s and managing the performance of team members through the performance management process (MAP reviews).
• Collate and analyse data, generate production reports and communicate performance with internal and external stakeholders.
• Seek to continuously improve processes, systems and reduce overall running costs.
• Ensure standard operating procedures are adhered to, reviewed/updated on a regular basis and follow document control procedures
• Proactively resolve internal or external complaints/issues to satisfactory resolution in a timely fashion.
• Act as Incident Manager for the department in the event of a major incident which impacts on production operations
• Conduct regular supplier reviews with critical/key suppliers to ensure organisational resilience and business continuity. Ensure any remedial actions are fully implemented.
• Ensure compliance to required legislation standards (ITSO, ISAMS, ISO 9001, ISO27001, ISO14001 & Health and Safety)

Skills

Essential

• Proven experience in successfully managing an operations team, preferably in a bureau or production environment.
• Understanding of quality standards, data protection and health & safety.
• Experience of reporting on key production metrics.
• PC Literate - with experience of using Word & Excel.
• Good communication skills.
• Attention to detail.
• Ability to handle changing priorities and use of good judgement in stressful situations.

Benefits

• Competitive salary between £25,000 - £30,000 per annum
• Auto-enrolment pension
• Access to Novacroft's bespoke rewards scheme, which includes high-street retailer and gym membership discounts
• Access to our Employee Assistance Programme (EAP)
• 23 days paid holiday increasing to 28 days with 5 years service + statutory public holidays
• Your birthday off work - in addition to your annual holiday entitlement
• Paid time out for volunteering
• To be part of a uniquely people-focused business and a supportive, sociable team.

If you're interested in this opportunity or feel you may not have the complete skillset but would like to hear more, then please get in touch.

Novacroft is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender.