product specialist London, England

Uniphore Software Systems

Full Time London, England 68113 - 42000 GBP ANNUAL Today

Job description

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

As Senior Product Specialist - Connectivity - you are responsible for the Product Management of the communications connectivity layer between Uniphore’s platform and 3rd party communications and contact center systems.

You will work on understanding the key application integrations that are required, define the product requirements, guide engineering during the development lifecycle, and ensure the integration achieves any required certifications with the partner vendor.

Success in this role requires the ability to work across Uniphore product lines as well as with 3rd party organizations:establish and build rapport with partners and their product management and understanding the functional and non-functional requirements for a Uniphore product integration. Ideal candidates will have professional experience building and managing connectivityintegrations with leading communications platforms including Avaya, Genesys, Cisco, Mitel, Sonus, among others.

You will be able to balance business needs, delivery costs with technical constraints and love bringing new products and integrations to the market and to our customers.

Responsibilities:

Work closely with Product Partnership team to interact and interface with partners to build and manage connectivity integrations, arrange for test labs, and any other product or technical documentation required for integrations and certifications.
Work with communication partners on an ongoing basis to remain up to date with their roadmap and release plans and use to define a Uniphore connectivity roadmap for each partner integration.
Work closely with Product Management and Engineering leadership to prioritize and schedule integration work into the Uniphore roadmap and release plan.
Work with Uniphore Engineering & QA to ensure that up-to-date lab environments for key integration partners are maintained.
Work with Uniphore Delivery & Support to identify issues or key problems with existing integrations and proactively seek solutions through closely working with the communication partner and/or Engineering.
Work collaboratively with the GTM and operational teams on the product roadmap, timings, and key product milestones
Report to Product Management leadership & operations on progress against ongoing roadmaps for communication integrations.
Ensure that new communication integrations and upgrades to existing are supported with robust documentation.
Respond to queries from the wider business about communication integrations.

Required Skills / Experience

Domain knowledge of telephony and contact center platforms, including Cisco, Genesys, Avaya, and other leading communications platforms.
Bachelors or Master's Degree in Computer Science/IT Engineering or related fields
2+ years of experience in delivering SaaS based / web-based products with 2+ years of Product Management experience
Experience in working in Agile methodologies and maintaining successful working relationships with engineering
Proven analytical thinking, big picture & business thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills
Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail
Excellent written & oral communication

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams:

Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.

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