Product Owner - Small Business Windsor, South East England, England
Job description
- Be a part of something bigger, and join us in powering a sustainable future. At British Gas, our purpose is to ensure that all our customers can live simply, sustainably and affordably. As the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do. Whether we’re installing EV chargers on driveways across the UK or introducing thousands of homes to the benefits of heat pumps, our ambition is clear. We have a vital role to play in helping the nation prepare for a sustainable, NetZero future.
Small Business Energy has strong potential to grow, and the focus is to build enablers to transform and grow the portfolio, with a focus on growing our direct sales capabilities, improving relationships, embedding a growth culture and reducing costs through technology
We need your help to make this happen. We are looking for an exceptional Product Owner with experience in digital deliveries from customer led design, right through to deployment.
Key Accountabilities:
Establish and communicate product vision, strategy, roadmap and OKRs for Small Business
Lead backlog prioritisation - prioritise and curate feature backlog within the quarterly product plan
Define product / journey / feature scope, communicates that clearly (i.e. definition of done). Assess asks/requirements and produce user stories and acceptance criteria
Drive delivery - Ensure velocity, value and quality of delivery is achieved. Lead an agile multi-disciplinary delivery squad
Outcomes Realisation - own definition and realisation of customer and business outcomes (OKRs), specifically conversion, volume vs. value, AOV, NPV and NPS
Manage Risks - maintain awareness of regulatory, legal, privacy risks, set out related controls, define mitigating actions escalating when needed
Encourage Innovation – create culture of constant innovation, using customer insight and data, market / technology trends to drive the focus
Continuously seek customer feedback and service improvements to resolve pain points to maintain a market leading NPS
Manage and prioritise eCommerce change for Small Business to optimise conversion rate
Set up, manage and analyse e-commerce performance working with analysts
Embed best-in-class eCommerce practices and a test-and-learn culture to drive quick decision-making and inform product and journey development
Work with Small Business commercial and support teams to understand and manage regulatory, legal, new product launches and go-to-market
Your Experience & Skills:
Previous experience of leading digital change in a complex programme
Digital transformation at a strategic level and roadmap delivery with demonstrable outcomes
Proven ability to lead and take e2e leadership for the design, prioritisation, and delivery of a digital and or product roadmap
Experience of defining and briefing clear business requirements, working closely with Technology delivery and Digital design teams
Experience of working with agile and lean methodologies, preferred
Proven ability to effectively prioritise business requirements, and exercise good business judgement, based on commercial and customer objectives
As you’d expect from a company like ours a generous salary is just the start! We offer a great pension & bonus scheme, car allowance plus 33 days holiday (inc. bank hols).
In addition, we offer a whole host of benefits to suit your lifestyle and wellbeing including Private Healthcare (which you can extend to immediate family), Online GP24 virtual service, Eye test voucher, Group Income Protection, Life Assurance & Accident Insurance plus much more!
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
