Product Owner - IAGCargo.com Heathrow, England
Job description
Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new logistics company. We believe in a world that is always moving, with values that underpin our business. By always delivering, always improving, always working as one team and always with integrity, we are creating an inclusive business that works for its customers and its colleagues around the globe.
THE ROLE
The role will be responsible for delivering the direct digital channel shift and upselling targets, leading website content and development projects as part of the IAGCargo.com and API Agile team.
This role is be accountable for delivering digital projects, on time and to budget that deliver the online selling and servicing targets, whilst focusing on increasing yield and improving the online customer experience.
The role will lead projects that deliver change across all of IAG Cargo’s direct digital interfaces (iagcargo.com, Host2Host & APIs) driving sales, customer engagement, retention, new business and positive customer behaviour.
DUTIES
The IAGCargo.com Product Owner will lead projects that deliver the channel shift change IAG Cargo requires to deliver its Business Plan. IAG Cargo will move away from manually-driven, localised call handling operations to one primary online channel, with 3rd party platform partnerships and bespoke direct channels for larger customers. The role sits within the Distribution team and has the following top-line accountabilities
- Delivery of business plan and departmental Distribution targets to contribute to IAGC financial plan targets
- Lead the iagcargo.com & API Agile development team to enhance online accessibility & utilization of digital sales and servicing.
- Work cross-functionally across Revenue Management, Sales, Business Management, Customer Experience, Marketing, Pricing and Global Operations to prioritize and deliver online & API developments.
- Responsible for the detailed scoping and prioritization of business requirements to ensure maximum business value is achieved each sprint
- Responsible for UAT of each deliverable to ensure high quality deliverables and minimize live issues
- Work collaboratively with architects, tech-leads, UX& UI developers, front-end and backend developers to build the best web presentation with a primary focus on usability
- Define, test and verify the measures of success for each deliverable, including ongoing tracking and reporting
- Report and analyze all direct digital sales channels on; cost of sale, revenue and yield per unit of freight.
- Improve IAGC’s alternative transactional platform capabilities, such as host to host engagement with large customers, and linkage to established 3rd Party Distribution platforms such as Freightos
- Work collaboratively with internal stakeholders to enable projects that require website change, outside of the Distribution portfolio, are prioritized and delivered in line with the Business Plan while maintaining the integrity of the online customer experience
- Occasional Content Management activities on IAGCargo.com
PERSON SPECIFICATION
Skills
- Excellent stakeholder management and influencing skills
- Strong written and verbal communication skills
- Commercial acumen
- Is able to analyse and integrate different perspectives
- Ability to prioritize competing options to ensure the maximum business value is continually achieved
- Project management experience
- Ability to define requirements and user stories to clearly articulate the scope & acceptance criteria of any given business deliverable
- Know how to define success and track results
- Ability to work collaboratively to find the best solutions to new problems
- Customer focused; internal and external
Qualifications
- Educated to degree level or equivalent experience.
Experience
- Experience of leading website development projects, including scoping, project delivery, and testing and implementation
- Commercial and competitive awareness
- Experience of working in IT projects as part of an Agile team is desirable
- Knowledge of the online Cargo booking processes, including understanding of the systems involved is desirable
As well as a competitive salary, bonus, 26 days holiday, ability to opt-in to a generous pension and, life assurance and healthcare scheme, we also offer:
- For the budding traveler we offer incredible staff discounts at hotels, car hire and our staff travel flights are legendary
- Free fruit and a subsidised on-site café
- Onsite staff parking, electric charging points and free airport parking when you are off globe-trotting
- Up to 75% discount on the Heathrow Express with your staff pass
- All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
- For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
- Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
