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Location: UK Based with occasional European Travel

Reporting to: COO

Location: London

easyHotel is an international brand of affordable and eco-responsible hotels currently present in 11 countries with 42 sites. Our mission is to enable more people to travel differently, by offering low cost, low-carbon hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are designed for both those travelling on a budget and those who prefer to save money on their hotel to indulge in the best of the city.

The role of Product Owner reports directly to COO and is an integral part of the business, responsible for interpreting the business’s vision and operational needs, owning the setup, configuration, support, and use of existing systems. As well as evaluating and comparing the current setup against alternatives in the market, and making suggestions for how to more efficiently operate the technology in use by the business.

At easyHotel the Product Owner will take on several roles, including systems superuser, business advocate, project manager, and quality controller, ultimately they are responsible for the delivery and quality of the products in use.

This role will be critical for us in delivering a full assessment and overhaul of our entire technology environment to ensure we have the right infrastructure in place for our next phase of growth.

Responsibilities will include:

• Owning the Business Systems

You will own the applications in use by our hotels. This includes the PMS, Door Locks, Payment, Kiosks, and Wi-Fi. You will know these systems inside and out, be able to configure new hotels, support existing hotels, create/maintain documentation and SOPs, and ensure compliance in the use of these systems. You are the first point of contact for any questions about functionality, interfaces, and fit for the business. You are also responsible for ensuring uptime of systems, and that vendors are adhering to their SLAs.

• Understanding the Market

You will research the other systems available on the market and are able to compare and contrast for suggestions on how to better utilize existing systems, or search for new systems which better fit the business. You can evaluate based on overall fit, integration capabilities, price, and support level available.

• Understanding the Business

You work directly with the operational areas that use or interact with the hotel business systems in some way, understanding and documenting their internal customer journeys, their vision and strategy, and what technology needs to deliver so that it works for the business. You periodically use the business systems as a user to feel out pain points, inefficiencies, and gaps in training – which you then work to resolve and roll out.

• Creating Scalable Technology

Together with the technology team, you will create plans for quick deployment of new hotels, ensuring maximum efficiency during contract signing, configuration, training, and go-live.

• Evaluate, Improve, Iterate

The product owner is ultimately accountable for every part of the product’s life at easyHotel. You will inspect every element of the process to look for areas of improvement. You will evaluate the deliverables of every product feature in every sprint, making the final call on whether the development team has successfully delivered the product as defined and intended.

What we’re looking for:

• 3+ years in hospitality working directly with hotel business systems including PMS, Door Locks, Payment Gateways, Kiosks and Revenue Management Systems
• Experience with multiple systems within a category (e.g. PMS) is a must. Must have the ability to pick up a new application quickly and understand how it should be configured and used.
• 3+ years in project management, ideally in the tech department of a hotel company.
• Selfmotivated, able to define and manage your own workload.
• Up to date on new software entrants into hospitality.
• Ability to work with crossfunctional and international teams.
• Strong interpersonal skills and ability to develop professional relationships.
• Experience defining and managing a software rollout roadmap.
• Obsessive attention to detail.
• A bachelor’s degree or equivalent real world work experience.
• English Professional Fluency / Bilingual proficiency (C2) both written and spoken with excellent communication skills and ability to communicate professionally with vendor partners and Clevel executives.
• You have people skills and work well with different cultures and personality types. You are able to read people and understand their needs.
• Proactive and driven for quality and results. You are a “solution finder” and not a “problem reporter.”
• You will have a strong bias to action with a rigorous and precise attitude and you should be comfortable working at pace we are a small company with big ambitions, and the pace is fast!

What’s in it for you?

• The opportunity to work in a truly international business on the cusp of an exciting period of growth; we are growing and we want to recruit people who will grow with us.
• The chance to work in an exciting and agile environment where you can have a real tangible input from day one.
• Competitive salary and bonus package.
• Company Pension Plan.
• If you’d like to be part of this journey we want to hear from you.