product owner Remote
Job description
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Product Owner (PO) / Product Manager (PM) is a member of the Agile Team responsible for defining features, user stories and prioritizing the team backlog. They are the liaison between cross-functional teams and responsible for defining and implementing the program vision. This position will also be responsible for managing department intake for new work requests, teamwork-assignment, team capacity management, requirements definition, dependency management, and release delivery within digital communication organization. Project deliverables will be defined and managed collaboratively across multiple agile teams using PPM tools such as JIRA and Confluence. The incumbent will lead agile planning sessions and write business requirements as features and user stories. The position is part of the Salesforce Marketing Cloud configuration team and will help build a “best-in-class” customer communication and analytics capability. This role will work closely with internal teams and vendors to ensure successful implementation of all projects. The PO/PM must have a strong working knowledge of marketing communications, Salesforce CRM, agile project management methodologies, and communication skills (written & verbal).
The Main Responsibilities
- Manage department intake for new work. Building, editing, and maintaining the team backlog. Prioritizes backlog with input from leadership across teams based on value, time, and other dependencies.
- Manage team capacity and resource forecasting
- Manages workflows that support communication standards and approval across multiple teams so that we communicate with “one voice” to the customer.
- Leads agile teams, using JIRA, Confluence, and/or Workfront PM tools or equivilant
- Partners with key stakeholders (eCommerce, IT, MARCOM, CX, and Salesforce) to help define plans, scope, requirements, benefit, acceptance criteria, and delivery status.
- Owns feature and story acceptance, refinement, and assists with decision-making related to feature sequencing that supports new business functionality.
- Manage delivery risks (input into acceptance, mitigation, or avoidance strategies)
- Reviews and reprioritizes the backlog as part of the prep work for Iteration Planning, and collaborates with their team to ensure stories have acceptance criteria and acceptance tests
- Analyze campaign metrics to drive day-to-day business decisions and determine future initiatives. Develop and present to leadership on analytics/results.
- Identify and deliver operational improvements to increase speed to market.
- Experience in briefing senior leadership on digital communication programs, KPIs, strategy, and overall performance.
- Proficent in all Microsoft Office applications with an emphasis in Excel and MS Teams.
What We Look For in a Candidate
Required:
- Bachelor's degree or equivalent experience; concentration in Business Administration and/or Marketing preferred
- Experienced in either SAFe, Waterfall, and Agile SDLC methodologies,
- 10+ years professional work experience
- 3+ years leading production teams using online collaboration tools
- Exerience in Salesforce, Service Cloud, and Marketing Cloud or equivilant CRM/Marketing Automation platforms
- Recent Digital Marketing and project management experience is required
- Prior experience working within a large, global organization
- Certified Salesforce Marketing Cloud Administrator
- Certified PMI Project Management Professional (PMP), Agile Certified Practitioner (ACP)
- Certified Scaled Agile (SAFe) Product Owner, Product Manager, or Scrum Master
- Knowledgeable in SQL and Reporting Visualization
- Ability to contribute to administration, configuration, and development of integrated CRM platform best-practices, using Salesforce Marketing Cloud and Service Cloud
- Experience with Lead Management and Reporting in Salesforce Service Cloud
- Experience developing technical products w/ a concentration in IT and digital marketing
What to Expect Next
Requisition #: 328675
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
85230
189360
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
