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Job description

Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives. Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives. Provide product, program, compensation plan, and business information as necessary. Assist with order processing, enrolments, and setting up new customers; issue RMAs if needed. Provide basic technical support for the back office systems; escalate advanced issues to the IT Support staff. Identify, report, and follow-up on website issues to ensure corrective action is taken. Facilitate the connection of Market Partners to each other outside of the organization to enable productive collaboration. Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected. Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts. Escalate unresolved problems when necessary. Document all contact information according to Standard Operating Procedures. Representing the brand, maintaining a professional, competent, and positive demeanor at all times.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Milton Keynes: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 1 year (preferred)

Language:

• Polish (required)

Work Location: Hybrid remote in Milton Keynes

Reference ID: MONATPL