Polish Speaking Customer Service Representative

Polish Speaking Customer Service Representative Milton Keynes, England

MONAT
Full Time Milton Keynes, England 10.56 - 12.04 GBP Today
Job description

Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives. Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives. Provide product, program, compensation plan, and business information as necessary. Assist with order processing, enrolments, and setting up new customers; issue RMAs if needed. Provide basic technical support for the back office systems; escalate advanced issues to the IT Support staff. Identify, report, and follow-up on website issues to ensure corrective action is taken. Facilitate the connection of Market Partners to each other outside of the organization to enable productive collaboration. Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected. Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts. Escalate unresolved problems when necessary. Document all contact information according to Standard Operating Procedures. Representing the brand, maintaining a professional, competent, and positive demeanor at all times.

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Employee discount
  • Life insurance
  • Private medical insurance
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Milton Keynes: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer Service: 1 year (preferred)

Language:

  • Polish (required)

Work Location: Hybrid remote in Milton Keynes

Reference ID: MONATPL

Polish Speaking Customer Service Representative
MONAT

Related Jobs

All Related Listed jobs

sales associate
Ralph Lauren York, England Today
Trainee Welder/Fabricator
Crossland Tankers Maghera, Down, Northern Ireland 25200 - 29400 GBP ANNUAL Today

Reading drawings and product specifications. Assembly of raw materials/ parts/ components as per drawings/ specifications to manufacture Company product.

Team Member
Greggs Liverpool, England 10.6 GBP HOURLY Today

Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers.

graphic designer
Inspired Agency Newcastle upon Tyne, England 30000 - 25096 GBP ANNUAL Today

Do you want to work with some amazing brands? Can you take a brief and turn it into something that works for the brand and engages, inspires...

Graduate Trainee Accountant
HWB Chartered Accountants Chandlers Ford, England 28000 - 35263 GBP ANNUAL Today

Be in possession of a full UK valid driving licence and access to a vehicle for work use and have. Undertaking administration tasks including, the calling in of