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Product Operations Specialist London, England

BT Group

Full Time London, England 45600 - 50000 GBP ANNUAL Today

Job description

Product Operations Specialist

Job Req ID: 22648

Posting Date: 8 Sep 2023

Function: Product & Propositions

Location: 1 Braham Street, London, United Kingdom

Salary: Negotiable

Why BT Consumer Digital?

There’s never been a more exciting time to join this team – we are re-defining what digital means in BT starting with our mission, how we work and what we deliver which will ultimately lead us to profitable sustainable growth. The core of this is brilliant product development teams that are agile, long lived and fully empowered to own and drive their outcomes. We’re investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.

We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We’re founded on the core idea that we continuously ‘build, measure, and learn’ which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers’ lives.

Why this job matters

The Product Operations Specialist executes a range of deployment of frameworks, partnerships, technologies, resources and best in practice methods to empower the product team’s
capabilities and competencies.
What you’ll be doing
Implement continuous improvement opportunities to allow the product team to have more time on delivering and producing high quality products
Improve cross-functional collaboration and communication regarding workflows, project estimations, and long-range planning
Support the building of partnerships with senior stakeholders and other product leaders to spearhead the ongoing development and improvement of product operational workflows
Refine roadmap planning and develop a comprehensive operating plan with both immediate and long-term goals and milestones
Support the alignment across the product organisation in collaboration with engineering and design management teams on project details, creative needs, timelines and scope
Support the product org. ways of working and scaling and adoption across digital teams
Continuously develop and share with team knowledge on emerging trends and changes in product operations
Establish and maintain the Product communities and knowledge sharing activities with counterparts across BT Group Digital areas
Ensure the right physical and digital environment exists for our product people to excel in their jobs, including the best approach to onboarding, hardware/software tools, location communities and workplace optimisation.
Facilitate product communications both internally and in conjunction with the product directors, internal comms and external PR teams

Skills and experience you’d be expected to have

Excellent knowledge of key product skills / tools / ways of working and agile practices
Experience of working in a large, complex product driven organisation
Proven stakeholder management
High degree of commitment, flexibility, self-motivation, self-confidence and assertiveness
Excellent written, verbal, and interpersonal communication skills
Goal-oriented - ability to work with tight deadlines in an ever-changing environment
Fast learner with ability to operate effectively in new environments

What you’ll get in return

Hybrid working (3 days per week in the office, 2 wherever)
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme
Direct share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV with TNT Sports and NOW Entertainment
30% discount for friends and family on EE mobile pay monthly and SIM only plans

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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