Overview

Who we are

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

Toyota’s Customer Quality Services (CQS) is looking for a passionate and highly motivated Product Engineer.

The primary responsibility of this role is to initiate and lead Early Detection Early Resolution (EDER) for Field Quality Concerns related to Toyota and Lexus Vehicles.

Reporting to the Electrical Vehicle & Component Quality Manager, the person in this role will support the Customer Quality Service (CQS) Department’s objective to initiate and lead Early Detection Early Resolution (EDER) for Field Quality Concerns related to Toyota and Lexus Vehicles.

What you’ll be doing

• In this position you will lead Early Detection Early Resolution (EDER) through the following ways:

• Provide technical expertise in the identification and resolution of Electrical related product quality issues.

• Using several Early Detection (ED) sources (Field Technical Reports (FTR), Warranty, Warranty Return Parts, Parts Orders and Sales, Customer Relation contacts, Legal, etc.) and technical sources to identify field quality problems and have them investigate/counter-measured by responsible divisions (Plant, Design, Supplier, Distributor, etc.)

• Review / Process Field Reports (FTRs, DPRs and PQRs) in TQCN.

• Support new model launch quality activities at the various ports and manufacturing plants

• Evaluate proposed field-fix and production change improvements.

• Daily review / investigation of warranty return parts to conduct EDER.

• Travel with short notice for “Genchi Genbutsu” (Go and See) to reduce time between the first report of a quality problem to providing a resolution for the customer.

• Support the facilitation of meetings and negotiations with various Toyota groups (Manufacturing, Design, Sales, Purchasing, Service, Accounting/Finance) and suppliers.

• Manage / coordinate multiple quality issues from detection to closure (ECI implementation, TI / TSB issuance, implementation of production countermeasure, availability of countermeasure service parts, etc.)

• Collaborate, develop, and implement process improvements through Hoshin and Kaizen based projects.

What you bring

• Bachelor of Science degree (or higher) in an Engineering discipline, or Automotive Technology, or equivalent professional work experience

• High user level for Software Packages (Microsoft Office; Excel, Access, PowerPoint, Visio, Outlook, etc)

• Experience working across functional teams to meet Project deadlines.

• Data Analysis

• Ability to travel up to 25%, including internationally.

• This position requires driving. A motor vehicle record that’s acceptable by company standards is required for this position.

• Demonstrated experience with conducting reflection activities and leading / implementing kaizen.

Added bonus if you have

• Automotive dealership service operations

• Root cause analysis (FTA, DRBFM, PFMEA, etc.)

• Supplier / vendor manufacturing and quality control processes

• Statistical / predictive analysis tools

• Drawing / blueprint interpretation experience

• Proficiency with WAIS, SMS-BR, T3, TAS, TIS, Partnumber.com, TQCN, TQNet, RTS, and Product Quality Analytics applications

• Proficiency with Panel 4, Toyota Remote Data access and evaluation, CAN300 data gathering and analysis

• Knowledge of and ability to diagnose Toyota / Lexus / Scion Systems and vehicle control technologies

• EDR/Vehicle Data Interpretation

• Toyota Business Process

• Vehicle Diagnostics including TechStream

• ASQ Certified Auditor, Quality Engineer or greater

• ASE Master Diagnostic (L1), or Master Level Certification (A1-A8)

• Technical "hands-on" automotive experience (Professional or Personal)

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Vehicle purchase & lease programs

• Comprehensive health care and wellness plans for your entire family

• Flextime and virtual work options (if applicable)

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to [email protected].