Product Designer - UX London, England
Job description
Product Designer (UX)
London
As a Product Designer, you will ensure all work is based on the Voice of the Customer and facilitates creation of industry best practice across our processes and methodology for use in a federated way across the design of digital and non-digital services and experiences. The Customer Experience team define the agenda and strategy for change, championing an iterative delivery approach to problem solving, and creating a persistent model for shaping and scaling change that adds real value, around the customer need.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Creating human centred designs that meet customer needs
- Looking after end to end user experience design process: from collaboratively designing brief to leading user experience research to building user experience workflows
- Designing creation of and enhancement to services across both digital and non-digital customer experiences, ensuring the project is creating a solution which desirable, feasible and viable
- Identifying and comparing the best processes or design methods to use, including measuring and evaluating outcomes and helping to embed good practice within teams
- Creating and review design specs for developers (across app and web)
• Experience in designing user centred experiences (digital and non digital UX) and workflows – designing functionality of product or service across visual, informational, interaction
- Experience in UX Research – building briefs, using surveys, user/focus groups and interviews to understand how customers interact with products and services on a practical and functional
• Experience in UX writing – crafting of functional copy to aid experiences and help customers navigate product or service
- Ability to storyboard, design prototypes and wireframes and lead testing and iteration
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
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