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CIIOM Procedure Writer, Jersey

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking the right person to join the CCO team in the role of Procedure Writer

In this role, you will:

• Operating as a 1B line of defense, the role holder is responsible for the maintenance and publishing of CIIOM Procedures.
• To assist in ensuring all change to CIIOM services, products and procedures are coordinated with the minimal disruption to efficiencies.
• Streamline procedures where possible to ensure a more efficient way of working and to allow our front line and stakeholders to be completely customer obsessed.
• Provide SME support and guidance to business area’s that will support the delivery of an improving product offering and/or customer service.
• Ensure consistent tone of voice for CIIOM on all procedure platforms
• Providing support and guidance business areas with reference to procedures
• Ensure all CIIOM procedures have been subject to an annual review
• Working with the training team to ensure any material procedure changes are trained out to frontline teams as appropriate
• To undertake and oversee completion of BAU/Ad-hoc projects as required
• Conducting annual reviews to highlight and address any inefficiency in line with FIM requirements

To be successful in this role you should meet the following requirements:

• Demonstrate business awareness and understand the environment in which the team operates
• Strong interpersonal and communication skills at all levels, both verbal and written
• Ability to tailor written and verbal information to varying audiences; with excellent planning and organizing skills
• Positive commitment to the delivery of exemplary customer service
• Demonstrate initiative and problem-solving skills
• Strong time management skills, ability to meet tight deadlines and prioritise as necessary whilst maintaining a high level of accuracy and attention to detail
• Adequate understanding of Microsoft Office Applications

For further details and application information please click “Apply”

You’ll achieve more when you join HSBC.

‘HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.”