Job description
Customer Service Advisor
Full time 37.5 hours on a rota bases 5 days over 7, between the hours of 8am and 8pm.
- Be a customer-service superstar! Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day and as a Customer Service Advisor with us you know the strength of your smile.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be expert in our properties in the city, able to clearly articulate what we offer to prospective residents.
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
Support the Assistant Manager/Operations Manager responsibilities with ordering stock for the property.- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Enjoy the social side by taking the lead on organising social events for our residents; including marketing of events, room set-up and take-down as necessary
- Every student is different and so are the teams that work in our properties our value You, Do You encourage you to bring your whole self to work, dont leave your personality at the door.
Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices
- From your Best Start Ever you will learn the Student Roost way of doing things, we take enormous pride in doing a great job and delivering exceptional results.
Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.- Educate yourself on the local support network that we can signpost residents to, who may be experiencing wellbeing or mental health issues, including primary points of contact at local Universities.
- Develop a solid understanding of the local university picture, competitors and what makes your property the best option for any prospective residents.
- Working closely with the wider team
- Our value Be Bold, Be Heard provides an open culture where we want to hear new ideas and how we can implement solutions to improve.
- Work with your colleagues to better deliver service to residents