Private Patients Unit Enquiries and Sales Coordinator London, England
Job description
Main duties of the job
Reporting to the Private Patients Unit Sales & Enquiries Officer, working a variable rota that runs Saturdays to Mondays from 7am to 8pm you will be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by the unit via all available mediums maximising the return on investment on the unit’s digital e-marketing, communications and business development initiatives continuously working towards maximising leads’ conversion, efficiently utilising all available facility resources.You will engage with patients, consultants and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service. You will be responsible for covering for the Private Patients Administration Coordinator– Inpatients/Outpatients while on annual leave. An impeccable telephone and email manner and confidence in dealing and liaising with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.
You will have a working knowledge of patient administration systems (Compucare, Cerner, EPR, CRIS, IRRIS) and Microsoft Office.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Qualificaitons
Essential criteria
- Relevant degree or equivalent experience..
- Strong working knowledge and professional proficiency in the use of; Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Internet
Desirable criteria
- Courses / further study attended to demonstrate evidence of personal development e.g. certificate in medical terminology
Experience
Essential criteria
- Experience in working in a front of house customer facing, sales driven call centre or sales teams in the private healthcare sector
- Experience in working within return on investment led sales oriented services/teams
- Experience of managing and prioritising own workload, working to deadlines and working under pressure
- Experience and proven record of successful interaction and liaison with all levels of staff
- Substantial experience of dealing with the public
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
- Understanding of best practice in customer service environments
Desirable criteria
- Previous work experience in a healthcare setting, preferably the Private Sector.
Personal Qualities
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Ability to take complex information and disseminate and cascade to staff and patients
- Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness.
- Ability to learn and assimilate information quickly
- Highly numerate and Comfortable discussing payment requirements with payers
Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Skills
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational s kills with meticulous attention to detail
- Ability to take complex information and disseminate and cascade to staff and patients
- Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness.
- Ability to learn and assimilate information quickly
- Highly numerate and Comfortable discussing payment requirements with payers
- IT competent user of appropriate systems; Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Internet Cerner Compucare IRRIS CRIS PACS EPR EDRM
- Excellent customer service skills
- Ability to deal with and manage conflict
- High level orgnaisational skills and ability to manage workload
- Analytical ability for the production and interpretation of reports
- Team worker
- An ability to support service development and improvement
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.
- If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
